What is Textline?
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Textline?
Pros
- Caring
- Respectful
- Trustworthy
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Opt-in
Text Messaging
Application Integration
Surveys Feedback
Communication Archive
Mobile Marketing Management
Marketing Analytics
Mobile Payments
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Textline Reviews
David O.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2023
it is easy to use, but the marketing needs help
Likeliness to Recommend
What differentiates Textline from other similar products?
I haven't looked at any
What is your favorite aspect of this product?
easy to use for texting. The marketing part needs help in posting.
What do you dislike most about this product?
The marketing part
What recommendations would you give to someone considering this product?
texting seems easy but the marketing part is limit from what we have tried
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Productive
- Commodity Features
- Wastes Time
Ben J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2023
Good price for a robust, well-supported product
Likeliness to Recommend
What differentiates Textline from other similar products?
The pricing and customer service were the best we've seen
What is your favorite aspect of this product?
The easy to use interface, combined with complex capabilities on the back end
What do you dislike most about this product?
Many features are locked behind higher-priced tiers that would take the product out of the affordable range
What recommendations would you give to someone considering this product?
Make sure that the basic package will cover your needs, check the add-ons carefully
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeremy A.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2023
Well rounded product!
Likeliness to Recommend
What differentiates Textline from other similar products?
I have no experience will alternatives
What is your favorite aspect of this product?
No more phone calls!
What do you dislike most about this product?
Not much to dislike
What recommendations would you give to someone considering this product?
Consider this product
Pros
- Saves Time
- Fair
- Continually Improving Product
- Reliable