What is Textline?
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Textline?
Pros
- Caring
- Respectful
- Trustworthy
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Opt-in
Text Messaging
Application Integration
Surveys Feedback
Communication Archive
Mobile Marketing Management
Marketing Analytics
Mobile Payments
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Textline Reviews
PEDRO C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Easy to integrate with other systems!
Likeliness to Recommend
What differentiates Textline from other similar products?
Very user-friendly, and the help resources are quite informative. Our team can quickly integrate and understand Textline.
What is your favorite aspect of this product?
Variety of features
What do you dislike most about this product?
The metrics should be more friendly and easier to retrieve (dispositions)
What recommendations would you give to someone considering this product?
Ensure that the metrics are effective e.g., they take into account only business hours.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2023
I love textline. It saves valuable time
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Security Frustrates
Erik B.
- Role: Finance
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Feb 2023
Great customer communication product!
Likeliness to Recommend
What differentiates Textline from other similar products?
We really haven't tried other similar products. Textline has met all our needs.
What is your favorite aspect of this product?
Using the announcements feature to notify all of our customers of changes at once.
What do you dislike most about this product?
Change UI design too often.
What recommendations would you give to someone considering this product?
Use it to effectively communicate with all of your customers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing