What is Talkwalker?
Talkwalker delivers the social insights that help brands build growth. In a world full of conversations, Talkwalker provides a powerful software platform to uncover, understand and derive the most valuable insights from social, online and conversational data. Talkwalker's listening and analytics tool enables more than 2,000 companies worldwide to protect their brands, measure their impact and gain the key consumer insights that drive purchase decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkwalker?
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Cons
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Collaboration
Sentiment Analysis
Publishing
Influencer Identification
Audience Segmentation
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Talkwalker Reviews
Corentin P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
Easy to use, complete but maybe a bit pricey
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
Simplicity, complete, performant, data quickly garthered
What is your favorite aspect of this product?
Complete and easy to use
What do you dislike most about this product?
Some features are not friendly to use
What recommendations would you give to someone considering this product?
To be guided by someone working at Talkwalker to use it
Pros
- Efficient Service
- Reliable
- Performance Enhancing
- Enables Productivity
Ashley M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Great to use for an entire comms team
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
The dashboard is very unique and almost user friendly
What is your favorite aspect of this product?
Visually appealing when pulling charts
What do you dislike most about this product?
Creating reports via the platform
What recommendations would you give to someone considering this product?
Give it a try!
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Raven W.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2023
Ease of use. Great template dashboards
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
I think that it changed frequently and keeps up with trends. I think the client support is attentive. It’s very easy to use. I love the interface and dashboard templates.
What is your favorite aspect of this product?
Dashboard templates
What do you dislike most about this product?
Even though IG, FB tied down maybe exploring hashtags from these platforms to have something in there which isn’t linked to an account.
What recommendations would you give to someone considering this product?
It is really easy to implement and use.
Pros
- Enables Productivity
- Caring
- Helps Innovate
- Continually Improving Product
Cons
- Vendor's Interest First