What is Talkwalker?
Talkwalker delivers the social insights that help brands build growth. In a world full of conversations, Talkwalker provides a powerful software platform to uncover, understand and derive the most valuable insights from social, online and conversational data. Talkwalker's listening and analytics tool enables more than 2,000 companies worldwide to protect their brands, measure their impact and gain the key consumer insights that drive purchase decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkwalker?
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Cons
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Collaboration
Sentiment Analysis
Publishing
Influencer Identification
Audience Segmentation
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Talkwalker Reviews
Atul V.
- Role: Consultant
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2023
Deliveres immense amount of value
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
Talk walker's ability to dicepher attributes that are relevant to business such identifying pricing aspect or design aspect of product from consumer conversations. I have not seen this feature in other tools.
What is your favorite aspect of this product?
Talkwalker's ability to dicepher attributes that are relevant to business such identifying pricing aspect or design aspect of product from consumer conversations. I have not seen this feature in other tools.
What do you dislike most about this product?
I wish sentiment analysis could have been better and comprehensive.
What recommendations would you give to someone considering this product?
Leverage tagging and rules. Automate your analysis with Talkwalker that will save lot of time.
Pros
- Continually Improving Product
- Trustworthy
- Acts with Integrity
- Reliable
Cons
- Vendor's Interest First
Younes B.
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Aug 2023
Social listening as it should be
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
Talkwalker is easier to use than its competitors
What is your favorite aspect of this product?
Talkwalker Alerts: This feature allows businesses to set up alerts for specific keywords or phrases.
What do you dislike most about this product?
none for now.
What recommendations would you give to someone considering this product?
if you are indie maker may be Talkwalker not for you. but if you are the owner of small or medium business it is the right fit for your needs related to social listening.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ankur R.
- Role: Public Sector
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Aug 2023
delight to use and wow your clients with insights
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
Control and customisation
What is your favorite aspect of this product?
Boolean filtering, data visualisation
What do you dislike most about this product?
Pricing for individual/independent use
What recommendations would you give to someone considering this product?
Go ahead, use a market research professional to draw insights and add value to clients
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity