Talkwalker Logo
Talkwalker Logo
Talkwalker

Talkwalker

7.3 /10
Category
Talkwalker
7.3 /10

What is Talkwalker?

Talkwalker delivers the social insights that help brands build growth. In a world full of conversations, Talkwalker provides a powerful software platform to uncover, understand and derive the most valuable insights from social, online and conversational data. Talkwalker's listening and analytics tool enables more than 2,000 companies worldwide to protect their brands, measure their impact and gain the key consumer insights that drive purchase decisions.

Company Details


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Awards & Recognition

Talkwalker won the following awards in the Social Media Monitoring category

Talkwalker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Talkwalker.

78 Likeliness to Recommend

4
Since last award

92 Plan to Renew

8
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Talkwalker?

7% Negative
4% Neutral
89% Positive

Pros

  • Trustworthy
  • Continually Improving Product
  • Enables Productivity
  • Respectful

Cons

  • Vendor's Interest First

Feature Ratings

Average 80

Dashboards and Reporting

90

Visual Analytics

85

Social Media Channel Integration Inbound

81

Competitor Tracking

78

Collaboration

77

Sentiment Analysis

76

Publishing

73

Influencer Identification

71

Audience Segmentation

69

Vendor Capability Ratings

Average 77

Breadth of Features

82

Business Value Created

81

Ease of Implementation

81

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

78

Ease of Customization

76

Vendor Support

75

Ease of IT Administration

74

Product Strategy and Rate of Improvement

74

Usability and Intuitiveness

69

Talkwalker Reviews

Shashank S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Perfect All-In-One platform for everything Social

Likeliness to Recommend

8 /10

What differentiates Talkwalker from other similar products?

Talkwalker stands out with its strong visual analytics and robust AI-powered sentiment analysis. Its ability to track both social media and traditional media makes it versatile.

What is your favorite aspect of this product?

My favorite aspect of Talkwalker is its real-time trend detection. It’s like having a pulse on the global conversation, helping you quickly spot emerging topics or trends.

What do you dislike most about this product?

What I dislike most about Talkwalker is its complexity. The sheer number of features can make the platform feel overwhelming, especially for new users.

What recommendations would you give to someone considering this product?

Start with the basics and don’t try to explore everything at once—Talkwalker is powerful but can be overwhelming. Take full advantage of the free demo or trial to get a feel for its features. If you need real-time monitoring or work across multiple media channels, this tool is a great fit. But if your needs are simpler, consider if all the extra features justify the cost.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Effective Service

Meenal P.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2024

Full of surprises

Likeliness to Recommend

4 /10

What differentiates Talkwalker from other similar products?

Service and promotion

What is your favorite aspect of this product?

Communication words

What do you dislike most about this product?

Interface of the homepage

What recommendations would you give to someone considering this product?

Suggestions for improvement

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Altruistic
  • Includes Product Enhancements

Cons

  • Less Performance Enhancing
  • Less Efficient Service
  • Less Inspiring

Siphehesihle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Outstanding Cloud Social Media Monitor

Likeliness to Recommend

9 /10

What differentiates Talkwalker from other similar products?

Quality customer service support. Real-time social media monitoring. Elegant and agile encrypt UC.

What is your favorite aspect of this product?

E-commerce campaign suite.

What do you dislike most about this product?

It has been over delivering.

What recommendations would you give to someone considering this product?

May you all implement it since it worth it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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