What is Talkwalker?
Talkwalker delivers the social insights that help brands build growth. In a world full of conversations, Talkwalker provides a powerful software platform to uncover, understand and derive the most valuable insights from social, online and conversational data. Talkwalker's listening and analytics tool enables more than 2,000 companies worldwide to protect their brands, measure their impact and gain the key consumer insights that drive purchase decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
4
Since last award
92 Plan to Renew
8
Since last award
76 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkwalker?
Pros
- Trustworthy
- Continually Improving Product
- Enables Productivity
- Respectful
Cons
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Collaboration
Sentiment Analysis
Publishing
Influencer Identification
Audience Segmentation
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Talkwalker Reviews
Shashank S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Perfect All-In-One platform for everything Social
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
Talkwalker stands out with its strong visual analytics and robust AI-powered sentiment analysis. Its ability to track both social media and traditional media makes it versatile.
What is your favorite aspect of this product?
My favorite aspect of Talkwalker is its real-time trend detection. It’s like having a pulse on the global conversation, helping you quickly spot emerging topics or trends.
What do you dislike most about this product?
What I dislike most about Talkwalker is its complexity. The sheer number of features can make the platform feel overwhelming, especially for new users.
What recommendations would you give to someone considering this product?
Start with the basics and don’t try to explore everything at once—Talkwalker is powerful but can be overwhelming. Take full advantage of the free demo or trial to get a feel for its features. If you need real-time monitoring or work across multiple media channels, this tool is a great fit. But if your needs are simpler, consider if all the extra features justify the cost.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Meenal P.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: Initial Implementation
Submitted Sep 2024
Full of surprises
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
Service and promotion
What is your favorite aspect of this product?
Communication words
What do you dislike most about this product?
Interface of the homepage
What recommendations would you give to someone considering this product?
Suggestions for improvement
Pros
- Helps Innovate
- Client Friendly Policies
- Altruistic
- Includes Product Enhancements
Cons
- Less Performance Enhancing
- Less Efficient Service
- Less Inspiring
Please tell us why you think this review should be flagged.
Siphehesihle M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Outstanding Cloud Social Media Monitor
Likeliness to Recommend
What differentiates Talkwalker from other similar products?
Quality customer service support. Real-time social media monitoring. Elegant and agile encrypt UC.
What is your favorite aspect of this product?
E-commerce campaign suite.
What do you dislike most about this product?
It has been over delivering.
What recommendations would you give to someone considering this product?
May you all implement it since it worth it.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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