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SurveySparrow Inc

SurveySparrow

Composite Score

8.2 /10

CX Score

8.3 /10

46 Reviews Write a Review

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What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

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0 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

4
Since last award

82 Plan to Renew

8
Since last award

86 Satisfaction of Cost Relative to Value

8
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

9% Negative

6% Neutral

85% Positive

Pros

Saves Time
Reliable
Unique Features
Helps Innovate

Feature Ratings

Average 80

Pulse Surveys

Audience Segmentation

Social Recognition

Templates & Question Library

Benchmarking

Dashboards and Visualization

Analytics and Reporting

Questionnaire Design/Survey Builder

Automatic Notifications

Action Planning

Vendor Capability Ratings

Average 78

Ease of Customization

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Vendor Support

Breadth of Features

Also Featured in...

Survey Software

Score 8.4

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Voice of the Customer

Score 7.5

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SurveySparrow Reviews

Kapil S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Improved security measures to safeguard personal.

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow provides a number of cutting-edge features that distinguish it from other comparable solutions, such as the ability to customize surveys based on requirements and preferences.

What is your favorite aspect of this product?

It persists with a larger audience and quickly collects replies for prompt feedback.

What do you dislike most about this product?

For some surveys, it is rigid and unyielding. Participation and survey duration should be focused because lengthier surveys may result in a lack of interest.

What recommendations would you give to someone considering this product?

To gather data from clients, staff members, or internal users, utilize SurveySparrow. Make better judgments and enhance processes by utilizing data analytics technologies.

Pros

Continually Improving Product
Unique Features
Effective Service
Respectful

Henry F.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Good program, efficient and very useful.

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

It is different from other programs because it is simple to use, and it has enabled me to rapidly and effectively build surveys that are both individualized and appealing to respondents.

What is your favorite aspect of this product?

Users of SurveySparrow may design surveys for a variety of objectives, including market research, customer satisfaction, and more. It comes pre-equipped with a number of different survey templates. This tool makes it simple to design surveys and receive responses from target audiences.

What do you dislike most about this product?

The SurveySparrow platform requires a paid subscription in order to access some features. In order to access superior research tools, we must pay for premium subscriptions. Other than that, this is a great platform overall.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me due to its comprehensive features, user-friendliness, and plenty of helpful features.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Amit U.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Effortless Surveys with SurveySparrow

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

As a developer, I appreciate the platform's well-documented API, making integration a straightforward process. The chat-like interface engages users more effectively, and its sophisticated logic and mobile optimization ensure a seamless experience across devices. SurveySparrow's commitment to data security and compliance, along with its robust reporting and analytics features, makes it a top choice for developers aiming to create personalized, engaging surveys within their applications while maintaining data integrity and user privacy.

What is your favorite aspect of this product?

my favorite aspect of SurveySparrow is its developer-friendly approach. The well-documented API and integration capabilities make it incredibly easy to seamlessly incorporate surveys into applications and workflows. This not only saves development time but also allows for a more customized and efficient user experience. Additionally, the platform's emphasis on mobile optimization, conversational surveys, and advanced logic features align with modern development principles, enabling me to create engaging, responsive surveys that adapt to users' responses and device preferences.

What do you dislike most about this product?

find less appealing about SurveySparrow is the relatively limited level of advanced customization it offers. While it provides a user-friendly interface and a good range of customization options for surveys, there are certain scenarios where I wish for more fine-grained control over design and functionality. Additionally, while the platform's reporting and analytics features are robust, they could benefit from more advanced data visualization options and deeper insights, especially for developers aiming to extract complex patterns from survey data.

What recommendations would you give to someone considering this product?

First and foremost, developers should delve into the platform's API documentation to facilitate smooth integration into their applications. It's crucial to align your specific survey needs with SurveySparrow's strengths, such as its conversational survey approach and user-friendly interface. Additionally, take advantage of the platform's integration capabilities to streamline workflows and optimize surveys for mobile devices, ensuring broader reach. Regularly monitor and analyze survey data, keeping data security and compliance in mind, particularly for sensitive information

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

SurveySparrow

What is SurveySparrow?

Company Details

Book a Free Demo Today!

Awards & Recognition

SurveySparrow Ratings

90 Likeliness to Recommend

4 Since last award

82 Plan to Renew

8 Since last award

86 Satisfaction of Cost Relative to Value

8 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love SurveySparrow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Social Recognition Ways for people to see recognition and share it – badges, newsfeed, etc​.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Benchmarking Ability to compare key employee engagement metrics with similar businesses in similar industries.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Automatic Notifications Push notifications/reminders to employees via email, mobile, etc.

Action Planning Software contains employee goal and action planning functionality.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Survey Software

Voice of the Customer

SurveySparrow Reviews

Kapil S.

Improved security measures to safeguard personal.

Likeliness to Recommend

Pros

Henry F.

Good program, efficient and very useful.

Likeliness to Recommend

Pros

Amit U.

Effortless Surveys with SurveySparrow

Likeliness to Recommend

Pros

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Feature Ratings

Pulse Surveys

Audience Segmentation

Social Recognition

Templates & Question Library

Benchmarking

Dashboards and Visualization

Analytics and Reporting

Questionnaire Design/Survey Builder

Automatic Notifications

Action Planning

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Vendor Support

Breadth of Features