Squarespace Inc

Squarespace

8.0 /10

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details

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Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

88 Likeliness to Recommend

86 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative

3% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Feature Ratings

Average 82

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

Translation Facilitation

E-Commerce Integration

Content Repository

Multi Channel Support

Digital Asset Management

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Squarespace Reviews

Daniela E.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

great price, fantastic features!

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

Squarespace allows different integrations for small businesses such as calendly, unsplash and hubspot. which is very usefull because if youre not a programmer you dont need to code anything.

What is your favorite aspect of this product?

The thing that i like the most is how user-friendly it is. even if you have zero experience in web design, the templates helps a lot in creating a great site at the fraction of the cost of hiring a web designer. this is why i feel this is a great tool for small business that are just starting out.

What do you dislike most about this product?

sometimes i wish i could customize some features without having to code. you may only customize features when you pay the full enterprise package.

What recommendations would you give to someone considering this product?

start small, then expand. sometimes people want to go big in the first iteration, or think a website is a finished product. digital products are NEVER a finished product, so iterate with the website, add features, remove others and always test it out with friends and clients. that's how you'll know you have a functional product.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Kristina P.

Role: Sales Marketing
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Very easy to use

What is your favorite aspect of this product?

Easy navigation and templates.

What do you dislike most about this product?

The price.

What recommendations would you give to someone considering this product?

I would recommend you putting in the time to discover all of the capabilities SquareSpace has and utilizing them to the best of your business.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Rich Q.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use and set-up with great customer support

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

I found that dollar for dollar, Squarespace hit the mark on everything I needed at a lower cost. And the top-notch customer service was amazing!

What is your favorite aspect of this product?

It's very easy to impement and navigate through the dashboard.

What do you dislike most about this product?

There are a couple of features that I think they charge a bit too much for such as some extra customizations that I think should actually be included, but I found work arounds for them.

What recommendations would you give to someone considering this product?

I've tried, Wix, Wordpress, and Squarespace. Of these three, Squarespace was the easiest to use and the most cost effective. And their customer service was the best by far.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Squarespace

What is Squarespace?

Company Details

Need Assistance?

Awards & Recognition

Squarespace Ratings

88 Likeliness to Recommend

86 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Squarespace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Squarespace Reviews

Daniela E.

great price, fantastic features!

Likeliness to Recommend

Pros

Kristina P.

Easy to use

Likeliness to Recommend

Pros

Rich Q.

Easy to use and set-up with great customer support

Likeliness to Recommend

Pros

Most Popular Squarespace Comparisons

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Wix

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Weebly

Concrete CMS

Xperience by Kentico

2
Since last award

1
Since last award

Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

Translation Facilitation

E-Commerce Integration

Content Repository

Multi Channel Support

Digital Asset Management

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration