What is Squarespace?
From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
86 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Squarespace?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web Publishing Capabilities
Standard Templates
Content Security
Management Interface
Translation Facilitation
E-Commerce Integration
Content Repository
Multi Channel Support
Digital Asset Management
Social Media Integration
Analytics and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Squarespace Reviews
Mate K.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2023
Easy to use for simple low code/no code websites
Likeliness to Recommend
What differentiates Squarespace from other similar products?
Beautiful templates tailored to simple websites with basic SEO, analytics, social media, email marketing and blog functionality. Ideal for portfolio or blog sites.
What is your favorite aspect of this product?
Easy of use and and simple templates, fast and efficient publishing process.
What do you dislike most about this product?
High cost, and low customisability
What recommendations would you give to someone considering this product?
Consider this tool if you need a simple yet powerful out-of-the-box no code/low code tool to create a company website or landing page.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Respectful
Cons
- Vendor's Interest First
- Less Generous
Cat K.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Apr 2023
Gets the job done, but nothing special.
Likeliness to Recommend
What differentiates Squarespace from other similar products?
The design functionality is easier than other website apps I've used. I rarely have to get into the code because the out-of-the-box components are sufficient most of the time.
What is your favorite aspect of this product?
The internal navigation is great - being able to sort pages in a way that makes the most sense to us on the back-end, but without that organization system being visible to website visitors. (You can create folders and arrange them however you want. Pages don't have to be organized according to the forward-facing nav.)
What do you dislike most about this product?
The analytics are lacking. I continue to use Google Analytics for everything because it has way more options for custom tags and reports.
What recommendations would you give to someone considering this product?
Be sure to implement Google Analytics alongside Squarespace so you have the data ready when you need an answer to an analytics question. Squarespace might not have your answer.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring
Cons
- Commodity Features
- Inhibits Innovation
- Slower Product Innovation
Kira D.
- Role: C-Level
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Apr 2023
My Go-To Website Builder for Over A Decade
Likeliness to Recommend
What differentiates Squarespace from other similar products?
I have used WordPress over the years and am impressed with how many features they have and the level of customization; however it's not as intuitive to use as SquareSpace. SquareSpace makes it wicked easy for people with various tech abilities to build up a website. You can use templates and edit those to your liking if you are a novice. Or you can go deeper into customization and HTML if you are a professional.
What is your favorite aspect of this product?
How fast it is to go from nothing to a functional website. So simple for novice website builders to utilize for a quick launch. Also the customer support is the best I have experienced through a company, there is a reason they pride themsleves on their support.
What do you dislike most about this product?
I wish there was a bit more support for podcasters, I am migrating this aspect of my website to a hosting service. Understandable though since this isn't their target market.
What recommendations would you give to someone considering this product?
Go for it. I have explored other website designers and have been coming back to SquareSpace for over a decade. Any time I have a new client I recommend they start or switch to SquareSpace.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
