Sprout Social Professional Logo Award Winner Product Badge
Sprout Social Professional Logo Award Winner Product Badge
Sprout Social

Sprout Social Professional

8.9 /10
Category
Sprout Social Professional
8.9 /10

What is Sprout Social Professional?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Management - Midmarket category

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Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

89 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

0% Negative
5% Neutral
95% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Social Response Management

88

Social Media Channel Integration Outbound

87

Dashboards and Visualization

86

Social Post Archival

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

84

Sentiment Analysis

82

Trend Analysis

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Business Value Created

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

84

Breadth of Features

83

Quality of Features

83

Ease of Customization

83

Vendor Support

81

Product Strategy and Rate of Improvement

79

Sprout Social Professional Reviews

Sarah T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Sprout Social created efficienc amongst our team.

Likeliness to Recommend

9 /10

What differentiates Sprout Social Professional from other similar products?

It is pleasing what Sprout Social offers like tons of features and integrations that simplify the social media management. Powerful analytics and reports are helpful in turning data into valuable insights. It is so easy to use and has an intuitive user interface.

What is your favorite aspect of this product?

I like best that our team took a short period of time to learn how to use the platform. Also what worked best for us is routing all our social media channels into our website. This created efficiency among our team efforts to post content and to have the flexibility to manage under one single platform. The reporting tool is great and having the ability to tag a post is useful in identifying what works for us greatly.

What do you dislike most about this product?

I would love to see competitive analytics in custom reports. Aside from this, it has been a great platform that we are not planning to switch from it any time soon.

What recommendations would you give to someone considering this product?

I recommend using Sprout Social because of its ease of use and the powerful features it offers. It brings all content under one single place making it easy for Social Media Managers to use. Sprout Social has expanded our reach and we have benefited from the rich analytics.

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Larry S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Great social media management tool

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

Reasonable pricing, an intuitive user interface (UI), and incredible analytics capabilities are what keep our organization stack to the product. Sprout Social provides a good balance of social media management and analytics and its quality and in-depth of features make it stand out.

What is your favorite aspect of this product?

I like that Sprout provides us with comprehensive reports that have impactful insights to us. We can manage all our social media networks under one platform. We can keep track of trends on social media and helps us create content that resonate with what is happening. It enables us to engage with our customers on different social media platforms and creates a long life connection with them.

What do you dislike most about this product?

The addition of many users is expensive for small organizations.

What recommendations would you give to someone considering this product?

Sprout is the only tool i have used that provides us with fast feedback. It has changed how we do business and managing social content is a breeze with the software.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Michelle R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Amazing content manager

Likeliness to Recommend

7 /10

What differentiates Sprout Social Professional from other similar products?

It is quite simple to use and has all the functions well integrated into the front panel, the reporting function is a great time saver and allows me to communicate the results of my efforts on social networks clearly and easily, it is also very easy scheduling all my content in advance, it also allows us to closely monitor all messages and comments in one place, it has helped me stay organized, especially with the different platforms and social pages that we have throughout our organization, it is very complete and covers incredible reach.

What is your favorite aspect of this product?

I love that we can customize our reports and present the most important information to our CEO, it is an excellent tool to manage social media accounts while getting valuable analysis tools, I can schedule posts for all social media accounts very easily, I love it too Being able to publish on multiple social media platforms at the same time, it also offers an easy-to-navigate platform that allows me to quickly see the information I need, it is very intuitive to schedule publications and observe their performance.

What do you dislike most about this product?

I would love to have more customization for the general reports directly in Sprout, I also wish Sprout had a visual grid planner where you can visually plan your content and load your feed.

What recommendations would you give to someone considering this product?

This is the right platform to manage a variety of social channels, providing an analysis on which posts work best, I recommend this platform for social media managers.

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Acts with Integrity

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