Sprout Social Professional Logo
Sprout Social Professional Logo
Sprout Social

Sprout Social Professional

7.7 /10
Category
Sprout Social Professional
7.7 /10

What is Sprout Social Professional?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Monitoring category

Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

89 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

0% Negative
9% Neutral
91% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Dashboards and Reporting

88

Social Media Channel Integration Inbound

86

Visual Analytics

85

Publishing

83

Collaboration

79

Audience Segmentation

79

Competitor Tracking

76

Influencer Identification

74

Sentiment Analysis

74

Vendor Capability Ratings

Average 79

Breadth of Features

85

Ease of Implementation

83

Business Value Created

82

Quality of Features

81

Availability and Quality of Training

80

Ease of IT Administration

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

77

Vendor Support

76

Ease of Customization

75

Ease of Data Integration

73

Sprout Social Professional Reviews

Serge S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Managing and monitoring online networks

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

The ability to centrally manage all of our social media account information has saved us a lot of time.

What is your favorite aspect of this product?

The ability to schedule, manage and create content on all our social networks is what we value most as an organization about the SproutSocial platform. The ability to set up a calendar to play content is a really useful tool; the reality is that there are times when we just don't have time to come up with new ideas and this tool makes our lives a lot easier.

What do you dislike most about this product?

There aren't many things we don't like about the platform, but one thing we absolutely hate is how frustrating it is when we can't make changes to our failed posts. Every time this happens, we have to start over and redo everything, which is a huge pain.

What recommendations would you give to someone considering this product?

As far as social media management tools go, Sprout Social is at the top of the list. You can automate processes, schedule posts in advance, monitor mentions and evaluate performance, among many other important features. Its simple, easy-to-use design makes it ideal for marketing teams of any size.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Susie L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Sprout is an easy to use essential for social

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

Sprout is the most easy to use and efficient product on the market for Social Media Managers.

What is your favorite aspect of this product?

My favorite aspect is the "Listening" tool that I use for monitoring.

What do you dislike most about this product?

There is nothing I dislike about the product.

What recommendations would you give to someone considering this product?

I would recommend completing all of the training articles available on their website.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Security Protects

Cons

  • Less Generous

Jonathan A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use and does not disappoint!

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

The breadth of capabilities Sprout provides is much better than its competitors, I have used other vendors such as Hootsuite and I am much more happy with Sprout

What is your favorite aspect of this product?

Breadth of capabilities and user experience

What do you dislike most about this product?

None, I have not met anything that I disliked

What recommendations would you give to someone considering this product?

The transition is always bumpy but once your team is fully integrated the ease of use cannot be beat

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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