What is Sprout Social Professional?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSprout Social Professional Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Sprout Social Professional.
89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Enables Productivity
- Reliable
- Respectful
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Social Media Channel Integration Inbound
Visual Analytics
Publishing
Collaboration
Audience Segmentation
Competitor Tracking
Influencer Identification
Sentiment Analysis
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Ease of Data Integration
Also Featured in...
Sprout Social Professional Reviews
- Role: Consultant
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2023
Fantastic product that is easy-to-use.
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Aug 2023
You won't find a better social media tool.
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Role: Finance
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Aug 2023
Easy to use and great use case for web3!
Likeliness to Recommend
Pros
- Continually Improving Product
- Client's Interest First
- Over Delivered
- Helps Innovate
Cons
- Less Fair
- Less Caring