What is Sprout Social Professional?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Enables Productivity
- Reliable
- Respectful
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Social Media Channel Integration Inbound
Visual Analytics
Publishing
Collaboration
Audience Segmentation
Competitor Tracking
Influencer Identification
Sentiment Analysis
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Ease of Data Integration
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Sprout Social Professional Reviews
Bob B.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Aug 2023
Easy to Use. Has Streamlined our Social Media Mktg
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
We look at many and liked Sprout Social the most based on its ability to handle multiple clients and also the price was fair.
What is your favorite aspect of this product?
It's ease of use is the best feature. Training takes less than an hour.
What do you dislike most about this product?
We were a bit confused by some of the training copy and videos, but support helped us figure everything out.
What recommendations would you give to someone considering this product?
Do your homework and find what is right for your business or agency, but Sprout Social should definitely be a finalist.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Aug 2023
Useful tool for posting and monitoring
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2023
Works well. fantastic dashboard, great reporting.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy