What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Reliable
- Effective Service
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Response Management
Social Asset Management
Campaign Execution
Social Media Channel Integration Outbound
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Sprout Social Enterprise Reviews
Rashmi T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Oct 2021
Detailed reports but not so good integrations
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Their support people are really helpful and the service is quick, also, the platform is very intuitive in itself.
What is your favorite aspect of this product?
The analysis and report, how it is very sorted for monitoring and management.
What do you dislike most about this product?
Only the fact that it is expensive, so we have to justify the company its capabilities and also the fact that we cannot integrate it to other social platforms
What recommendations would you give to someone considering this product?
It's an amazing tool to make the life of social media marketers simple. specially analysis, tracking and listening
Pros
- Helps Innovate
- Inspires Innovation
- Continually Improving Product
- Reliable
Daniel T.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great product
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
I have no experience from similar platforms.
What is your favorite aspect of this product?
It enables us to save time by scheduling our posts to all our social media platforms. Reaching many clients through social media has lead to increase in sales and customers to our organization.
What do you dislike most about this product?
I have nothing to dislike from the performance of this product.
What recommendations would you give to someone considering this product?
I totally recommend this platform to any organization for effective social media management.
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Inspires Innovation
Kasey Peek K.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2021
User friends and effective!
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
In my experience, Sprout Social’s scheduling features are more impressive than any other program on the market. The features are easier to use and are far more efficient.
What is your favorite aspect of this product?
I personally love the recommended posting times feature. This allows me to do my job in a more efficient manner and also manage other pages in an organized capacity.
What do you dislike most about this product?
I am mostly happy with this program, however, it would be a bit easier if the editing process was simplified. It can be confusing when trying to edit multiple posts.
What recommendations would you give to someone considering this product?
If you are looking for a quality social media management platform, I think you will be highly satisfied with Sprout Social. The customer service is excellent and the program delivers excellent results.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
