What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Smartsheet Reviews
Lewis K.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use and informative
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet's is always very reliable and good to keep track of project tasks
What is your favorite aspect of this product?
Very good product for collaboration within teams to keep track of the progress of a task
What do you dislike most about this product?
There could be more features such as an AI recommendation for text
What recommendations would you give to someone considering this product?
It's a really good product and does exactly what you want of it.
Pros
- Caring
- Saves Time
- Acts with Integrity
- Trustworthy
Cons
- Commodity Features
- Slower Product Innovation
- Less Reliable
Regan C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2023
Overall very easy to use and functional.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Ease of use, simple UI, generally simple functions that have a low learning curve.
What is your favorite aspect of this product?
Work breakdown structures, exporting functions, simplicity of functions.
What do you dislike most about this product?
Dashboards don't look nice and are not quick to create.
What recommendations would you give to someone considering this product?
Improve the dashboards.
Pros
- Includes Product Enhancements
- Continually Improving Product
- Performance Enhancing
- Efficient Service
peter k.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2023
Spreadsheet knows how to make Surveys
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
You as a user can have the best user experience in relation to survey making. It is highly flexible and adaptable in nature which is a big plus for the users. Tracking system high competency gives you the opportunity to save your time and efforts.
What is your favorite aspect of this product?
When making the surveys for different purposes this platform is very easy to use and helpful at the same time. It works on different devices which proves the fact that it is highly flexible and adaptable in nature. Plus, the tracking system is quite efficient.
What do you dislike most about this product?
For the external project collaborators, there are very limited features available in the platform which makes the work quite difficult and hard. Plus, the updates feature is not up to the mark as it is slow in nature and has compatibility issues as well.
What recommendations would you give to someone considering this product?
There should be more features and options for the external collaborators as it makes life easier for the users. The updates should be timely and highly compatible in nature.
Pros
- Unique Features
- Caring
- Altruistic
- Includes Product Enhancements