What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSmartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews
Morgan B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Versatile and user friendly!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
As I said previously, it has an easy to navigate, user friendly interface. It is flexible with customization and allows for instant collaboration.
What is your favorite aspect of this product?
The collaboration it allows for between teams. I also really like the calendar view function!
What do you dislike most about this product?
I wish it had a reliable auto save function.
What recommendations would you give to someone considering this product?
Great for project management and portfolio management.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Continually Improving Product
Eric G.
- Role: Consultant
- Industry: Construction
- Involvement: End User of Application
Submitted Dec 2023
Takes some getting used to but worth it in the end
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The reports are much more customizable than Excel and produce a more attractive deliverable.
What is your favorite aspect of this product?
The customizable reporting and web-based storage.
What do you dislike most about this product?
It takes a little while to retrain your brain when coming from a product like MS Excel, but once you figure it out, it works well.
What recommendations would you give to someone considering this product?
Have someone who knows the product give a tutorial rather than trying to figure it out yourself. The links work a bit differently than other products, so it takes some explanation.
Pros
- Reliable
- Unique Features
- Efficient Service
- Respectful
Simon K.
- Role: Information Technology
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2023
Very effective product
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The ease of use and organisation of information makes using smarsheets really enjoyable.
What is your favorite aspect of this product?
The oversight of projects makes everything easy to use and the communication is a very nice touch to send emails to users.
What do you dislike most about this product?
Nothing yet.
What recommendations would you give to someone considering this product?
It's great try it for yourself
Pros
- Reliable
- Enables Productivity
- Client's Interest First
- Over Delivered