What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Smartsheet Reviews
Mojo M.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted Sep 2023
Effectiveness in Collaboration
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Easy to set and achieve team goals on one page.
What is your favorite aspect of this product?
Visibility of all teams activities. Easy tracking of projects .
What do you dislike most about this product?
I have nothing like a dislike.
What recommendations would you give to someone considering this product?
Perfect for all collaboration needs.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alexis S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
All Inclusive Collaboration House
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Automation of most processes minimising human errors.
What is your favorite aspect of this product?
One dashboard of all information an all activities.
What do you dislike most about this product?
No main downside.
What recommendations would you give to someone considering this product?
Best for effective collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Ronald B.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Aug 2023
Good product overall
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
I think as far as content and document storage goes, they provide a consistent to good product, with a vast range of storage capabilities for CRM-adjacent data management.
What is your favorite aspect of this product?
For my uses, I would definitely think both data management and housing along with security features.
What do you dislike most about this product?
I think it's a good product, but limited, although that may also be due to my primary, previous experiences with this product.
What recommendations would you give to someone considering this product?
It's a good and serviceable product and depending on your usage, you may even be able to get a wide range of benefits from it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing