What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Smartsheet Reviews
Michael D.
- Role: Consultant
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2023
Easy to use, affordable
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Because Smartsheet has an open source-like database, the user can do more than just manage projects. It can run data sets like budgets or marketing analysis. The Dashboard is decent enough to compete with PowerBI and Looker.
What is your favorite aspect of this product?
The flexibility
What do you dislike most about this product?
The Dashboard needs some more simple features especially around controlling text.
What recommendations would you give to someone considering this product?
Keep working to build out the dashbaord
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Oscar d.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Dec 2023
Enhance collaboration & increase productivity
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is very intuitive especially with an organization that is used to work with Excel. The tool is furthermore very intuitive and easy to use for anyone within the business. For sure there are many more items to be discovered. Anything you can think of can be done or can be developed for ease of business operations.
What is your favorite aspect of this product?
Most favorite is that anyone can learn and use the system. No need always for a license as you can easily collaborate.
What do you dislike most about this product?
due to the many templates sometimes hard to chose what would be best fit for purose
What recommendations would you give to someone considering this product?
Have a call with the client team, ask for demo and a trial version so you can experience the product.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Ciprian P.
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2023
Smartsheet is a Fit-for-Purpose tool!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Easy to use, no license needed for users, even i they can update. You need a license only if you create new Sheets or Templates
What is your favorite aspect of this product?
Little to no learning curve for new users
What do you dislike most about this product?
A little more flexibility in choosing options in Reporting and creating "calculated" reporting capabilities
What recommendations would you give to someone considering this product?
Just start using it, you'll see results right away!
Pros
- Trustworthy
- Caring
- Client Friendly Policies
- Fair