What is ServiceNow App Engine?
The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
98 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow App Engine?
Pros
- Inspires Innovation
- Enables Productivity
- Reliable
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real-time Process Analysis
Low-Code Automation
Customizable Performance Dashboards
Process Automation Templates
In-App Automated Workflows
Content Management
Collaboration
Process Workflow Designer
BPMN Compliance
Permissions and Governance
Process Library
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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ServiceNow App Engine Reviews
Emily K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Aug 2021
Best product for streamlining workflow
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
This is one of the great platform with most tools that are very powerful in management of customers data.
What is your favorite aspect of this product?
I like the usability of this product in ensuring that our customers data is well stored on the cloud. The user interface is easily customizable to fit our needs. Our IT team has been very successful in building most programs that are suitable for marketing our products and services.
What do you dislike most about this product?
I have nothing to dislike from the performance of this great platform.
What recommendations would you give to someone considering this product?
I highly recommend this tool to any company for effective customers data management.
Pros
- Reliable
- Caring
- Client Friendly Policies
- Over Delivered
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2021
Overall a great tool to use.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Client Friendly Policies
- Helps Innovate
Cons
- Less Generous
Giles P.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2021
The Perfect Tool to Steamline Operations
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
What sets ServiceNow Process Optimization apart from the competition, in my opinion, is that it gives real-time data analyses and recommendations for improving workflow processes. You can analyze key performance indicators, prioritize workflows, and apply recommendations to optimize operations when you use ServiceNow Process Optimization. Unlike other product tools, ServiceNow Process Optimization allows you to examine a process for customer service issues and find bottlenecks to reduce workflow delays and provide a better customer experience in the shortest time feasible.
What is your favorite aspect of this product?
The features are what I appreciate best about ServiceNow Process Optimization. The capabilities make fine-tuning workflow processes for optimal results a breeze. You can effectively manage and optimize teamwork performance by keeping track of data, processes, and workflows. For example, incident process optimization shows managers and teams how operations flow. The application gives teams a visual picture of process flows, allowing them to discover bottlenecks and make improvements almost immediately. Furthermore, inside their groups, team members can exchange maps of IT and customer service workflows.
What do you dislike most about this product?
Although there are numerous advantages to using ServiceNow Process Optimization, such as the ability to visualize performance data and the ability to streamline workflows by identifying and eliminating costly variants in work processes, but the business workflow maps can become scrambled, causing confusion among teams. To prevent inefficiencies, one must access the project cards, which display an overview details of mining projects, and take the time to filter teams by name or short description. In addition, I despised the requirement to identify maps linked with such work processes to have a clear knowledge of who or what team is working.
What recommendations would you give to someone considering this product?
I would recommend Servicenow Process Optimization if you're searching for a product that helps streamline your business processes while utilizing innovative technologies to increase results. The ServiceNow Process Optimization features allows you to view your process workflows using analytical data to aid in making informed business decisions and increasing efficiency. The advantages of employing ServiceNow Process Optimization may help you improve business performance by identifying areas for improvement in workflows and allowing you to monitor and analyze data with ease and precision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
