SearchUnify Cognitive Search Logo Award Winner Product Badge
SearchUnify Cognitive Search Logo Award Winner Product Badge
Grazitti Interactive

SearchUnify Cognitive Search

7.8 /10
Category
SearchUnify Cognitive Search
7.8 /10

What is SearchUnify Cognitive Search?

With its industry-first robust LLM integrations, coupled with the federated retrieval augmented generation (FRAG) architecture, SearchUnify Cognitive Search fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Features: - Intelligent Enterprise Search - AI-powered Relevance & Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics & Reporting - AI-powered Support Applications - Rich Snippets & Knowledge Graphs - Intelligent Spell Check, Synonym & Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection & Entity Extraction

Company Details


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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

3% Negative
12% Neutral
85% Positive

Pros

  • Helps Innovate
  • Respectful
  • Fair
  • Altruistic

Feature Ratings

Average 77

Content Aggregation

83

Multi Format Support

81

Synonyms and Stemming

76

Processing and Indexing

75

Results Sorting

74

Search Query Parsers

73

Vendor Capability Ratings

Average 77

Vendor Support

88

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Breadth of Features

79

Ease of Data Integration

78

Availability and Quality of Training

77

Business Value Created

76

Ease of Implementation

74

Quality of Features

74

Usability and Intuitiveness

72

Ease of Customization

71

SearchUnify Cognitive Search Reviews

Michael T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Lainey M.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Amazing services and people; product can be faulty

Likeliness to Recommend

8 /10

What differentiates SearchUnify Cognitive Search from other similar products?

I haven't worked with other enterprise search tools before, but I think the services and people are what makes SearchUnify different. Everyone is always very reliable and quick to respond when we need help.

What is your favorite aspect of this product?

My favorite aspect of this product is that we can easily see and access the help center traffic data quickly. The dashboard makes it easy to track what we're looking to track.

What do you dislike most about this product?

Crawling the content sources-- I have never been able to do it manually, I always have to rope in their support team because there's always issues.

What recommendations would you give to someone considering this product?

Make sure you have a dedicated IT person on your team who can help implement this and continue to update this tool each quarter

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Productive
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2022

The team at SearchUnify acts like your family

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Effective Service
  • Fair
  • Includes Product Enhancements

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