SearchUnify Cognitive Search Logo Award Winner Product Badge
SearchUnify Cognitive Search Logo Award Winner Product Badge
Grazitti Interactive

SearchUnify Cognitive Search

7.8 /10
Category
SearchUnify Cognitive Search
7.8 /10

What is SearchUnify Cognitive Search?

With its industry-first robust LLM integrations, coupled with the federated retrieval augmented generation (FRAG) architecture, SearchUnify Cognitive Search fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Features: - Intelligent Enterprise Search - AI-powered Relevance & Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics & Reporting - AI-powered Support Applications - Rich Snippets & Knowledge Graphs - Intelligent Spell Check, Synonym & Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection & Entity Extraction

Company Details


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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

3% Negative
12% Neutral
85% Positive

Pros

  • Helps Innovate
  • Respectful
  • Fair
  • Altruistic

Feature Ratings

Average 77

Content Aggregation

83

Multi Format Support

81

Synonyms and Stemming

76

Processing and Indexing

75

Results Sorting

74

Search Query Parsers

73

Vendor Capability Ratings

Average 77

Vendor Support

88

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Breadth of Features

79

Ease of Data Integration

78

Availability and Quality of Training

77

Business Value Created

76

Ease of Implementation

74

Quality of Features

74

Usability and Intuitiveness

72

Ease of Customization

71

SearchUnify Cognitive Search Reviews

Ori M.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Feature rich at a great price point.

Likeliness to Recommend

8 /10

What differentiates SearchUnify Cognitive Search from other similar products?

The ease of back end customization is a great feature for SearchUnify. I appreciate that we can add new content sources, control indexing, manipulate search tuning, and many other functions, right from the admin panel ourselves.

What is your favorite aspect of this product?

The ability of the product to generate dynamic facets for filtering searches, based on the unique metadata associated with the different content types, is pretty great! Our end users like that it can offer such a flexible search experience.

What do you dislike most about this product?

There are some small usability issues that are relatively trivial but annoying if you are a heavy daily user, that seem like oversights in an otherwise great product. One example would be the titles on search results not wrapping/cutting off, requiring our users to hover their mouse over every search result title to see the full title in the hover text. When you are performing hundreds of searches a day (working on support tickets from our customers), this takes away valuable time.

What recommendations would you give to someone considering this product?

I would recommend taking the time to test it and make sure it's going to meet your needs, but if it meets most/all business requirements, this is a great choice for a federated/enterprise search tool. It's powerful, customizable, and we have overall been really happy with the engagement of their customer success team and the price point. When we recently migrated to a new CRM platform and had a few months without SearchUnify during the move, our agents asked constantly when it would be back, which was a pretty good sign that it had become a valuable tool for them.

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Client Friendly Policies

Igal D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great product. Amazing features. Delightful team!

Likeliness to Recommend

10 /10

What differentiates SearchUnify Cognitive Search from other similar products?

The team, The people at SU are a delight to work with. We share the same goals and walk the same paths. The people at SU are more than a vendor's team, they are true partners.

What is your favorite aspect of this product?

Extremely flexible with rich features

What do you dislike most about this product?

AI gaps. I'd like to see it's AI act as an admin - suggest improvements, fill in missing gaps, and monitor analytics to alert of due changes.

What recommendations would you give to someone considering this product?

If you want a stale product that has a set feature list, gets new features every few years and lives in the past, you need to look someplace else. If you believe in 21st century products, where AI and NLP are integrated into our lives, where features are implemented at the speed of light, where bleeding edge technology should be utilized in real time, pick SearchUnify

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted May 2022

Still a work in progress

Likeliness to Recommend

7 /10

Pros

  • Respectful
  • Altruistic
  • Acts with Integrity
  • Friendly Negotiation

Cons

  • Less Effective Service

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