What is SearchUnify Cognitive Search?
With its industry-first robust LLM integrations, coupled with the federated retrieval augmented generation (FRAG) architecture, SearchUnify Cognitive Search fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Features: - Intelligent Enterprise Search - AI-powered Relevance & Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics & Reporting - AI-powered Support Applications - Rich Snippets & Knowledge Graphs - Intelligent Spell Check, Synonym & Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection & Entity Extraction
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSearchUnify Cognitive Search Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SearchUnify Cognitive Search.
86 Likeliness to Recommend
95 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Helps Innovate
- Respectful
- Fair
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Aggregation
Multi Format Support
Synonyms and Stemming
Processing and Indexing
Results Sorting
Search Query Parsers
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Jamie L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
SearchUnify Review
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
I am not sure. I was not part of the decision making process.
What is your favorite aspect of this product?
This offers our end-users an efficient way to access support content in one location that we have not experienced in the past.
What do you dislike most about this product?
The lack of analytics and reporting robustness.
What recommendations would you give to someone considering this product?
If your implementation requires complex customization, ask a lot of questions and be aware of the downstream impacts to administration and UX/UI.
Pros
- Caring
- Helps Innovate
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Great product and support team.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2023
Easy to Use but needs a lot of customization.
Likeliness to Recommend
Pros
- Continually Improving Product
- Effective Service
- Caring
- Generous Negotitation