SearchUnify Cognitive Search Logo Award Winner Product Badge
SearchUnify Cognitive Search Logo Award Winner Product Badge
Grazitti Interactive

SearchUnify Cognitive Search

8.4 /10
Category
SearchUnify Cognitive Search
8.4 /10

What is SearchUnify Cognitive Search?

With its industry-first robust LLM integrations, coupled with the federated retrieval augmented generation (FRAG) architecture, SearchUnify Cognitive Search fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Features: - Intelligent Enterprise Search - AI-powered Relevance & Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics & Reporting - AI-powered Support Applications - Rich Snippets & Knowledge Graphs - Intelligent Spell Check, Synonym & Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection & Entity Extraction

Company Details


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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

3% Negative
13% Neutral
84% Positive

Pros

  • Helps Innovate
  • Respectful
  • Fair
  • Altruistic

Feature Ratings

Average 77

Content Aggregation

83

Multi Format Support

81

Synonyms and Stemming

76

Processing and Indexing

75

Results Sorting

74

Search Query Parsers

73

Vendor Capability Ratings

Average 77

Vendor Support

88

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Breadth of Features

79

Ease of Data Integration

78

Availability and Quality of Training

77

Business Value Created

76

Ease of Implementation

74

Quality of Features

74

Usability and Intuitiveness

72

Ease of Customization

71

SearchUnify Cognitive Search Reviews

Jamie L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

SearchUnify Review

Likeliness to Recommend

7 /10

What differentiates SearchUnify Cognitive Search from other similar products?

I am not sure. I was not part of the decision making process.

What is your favorite aspect of this product?

This offers our end-users an efficient way to access support content in one location that we have not experienced in the past.

What do you dislike most about this product?

The lack of analytics and reporting robustness.

What recommendations would you give to someone considering this product?

If your implementation requires complex customization, ask a lot of questions and be aware of the downstream impacts to administration and UX/UI.

Pros

  • Caring
  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Great product and support team.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2023

Easy to Use but needs a lot of customization.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Effective Service
  • Caring
  • Generous Negotitation

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