What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Chatter Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Chatter.
84 Likeliness to Recommend
2
Since last award
97 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Respectful
- Fair
- Acts with Integrity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Employee Directory
Intranet
Instant Messaging
Newsletter Creation
Surveys and Polling
Rewards Recognition
Emergency Notification
Application Integration
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Also Featured in...
Salesforce Chatter Reviews
Sean S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Optimizing Queries Through Chatter Insights
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
I use Chatter to conduct polls within app owner groups after releasing database script updates, schema changes, and table indexing that may impact their end user response times. Polls are conveniently visible within other Salesforce workflow streams. This allows me to check whether the new indexing is improving select statement latency for reporting dashboards.
What is your favorite aspect of this product?
For wider end-user impact incidents, such as temporary stored procedure rollbacks, I can use Chatter to poll user experience teams on whether recent application sluggishness can be traced back to my maintenance. Their responses quickly indicate if further triage is needed, versus chasing false positives.
What do you dislike most about this product?
Chatter has a centralized activity feed. We can use it to flag queries that pull excess fields, require too many self-joins, or require optimization hints. In this way, tuning efforts can be prioritized based on crowdsourced user feedback.
What recommendations would you give to someone considering this product?
Although survey customization options are basic and participation incentives are limited, having a collaborative platform like Chatter for continuous improvement can make all the difference in terms of uptime and performance. For improved end-user results, I advise you to investigate utilizing integrated polling insights.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Michal L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy to use, doesn't stand out from the rest
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
it has very similar features to all other software out there
What is your favorite aspect of this product?
chatter function
What do you dislike most about this product?
It's quite pricey for what it offers
What recommendations would you give to someone considering this product?
Try it as it might be what you need for your business
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Commodity Features
- Less Generous
Nathalie G.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2023
Easy to use but sometimes it's too standar
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
You can upload images in a really easy way. That's really cool.
What is your favorite aspect of this product?
You don't need traning in order to use it.
What do you dislike most about this product?
Too standard, for the price it could be more flexible and have more features
What recommendations would you give to someone considering this product?
It a good solution but the price is too high
Pros
- Security Protects
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Wastes Time
