What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
97 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Respectful
- Fair
- Acts with Integrity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Employee Directory
Intranet
Instant Messaging
Newsletter Creation
Surveys and Polling
Rewards Recognition
Emergency Notification
Application Integration
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews
Al MUHANNA M.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2024
Good product
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is deeply integrated with the Salesforce CRM platform, allowing users to collaborate, share information, and engage with colleagues directly within the context of their customer relationship management workflows. This integration enables users to access relevant customer data, accounts, and opportunities while collaborating with team members in real-time.
What is your favorite aspect of this product?
Its seamless integration with the broader Salesforce ecosystem, which allows users to collaborate, share information, and engage with colleagues within the context of their customer relationship management workflows.
What do you dislike most about this product?
Configuring Salesforce Chatter to align with specific organizational needs and workflows can sometimes be complex, particularly for users who are not familiar with the Salesforce platform or its customization options.
What recommendations would you give to someone considering this product?
Develop a comprehensive plan to promote user adoption and engagement with Salesforce Chatter. Provide training sessions, tutorials, and resources to help users understand the benefits of Chatter and how to effectively use its features in their daily workflows.
Pros
- Client's Interest First
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
Sagar J.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Good platform to have employees work together
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
the fact that conversations take place in the salesforce environment eliminates any confusion that may occur. For example, using an external tool to communicate on certain accounts can lead to confusion especially for companies with high volumes of accounts. It's hard to remember so many things. Chatter ensures everyone is on the same page. Love that about it.
What is your favorite aspect of this product?
Largely used for service tickets and potential churn accounts, it helps put great minds together to resolve the issue at hand. It's helped retain businesses that were at high risk.
What do you dislike most about this product?
Not a fan of its user design, may be some work to be done there. Also, lack of awareness amongst teams. I have noticed most folks do not know what the chatter can do which means the tool is not used to its full potential.
What recommendations would you give to someone considering this product?
If you have a CRM, having chatter is recommended to retain existing business and create newer opportunities. Just get it if you are in the biz where people are involved.
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Ayush K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best communication software
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce chatter has a better UI experience compared to other products. easy to use and access.
What is your favorite aspect of this product?
we can quickly share any files or documents with the colleagues and can have a chat with them as well can have a call.
What do you dislike most about this product?
Not any specific dislike thing I found in Salesforce chatter.
What recommendations would you give to someone considering this product?
sure! you can consider this product, It's really good!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
