Salesforce B2C Commerce Cloud Logo
Salesforce B2C Commerce Cloud Logo
Salesforce.com Inc

Salesforce B2C Commerce Cloud

7.8 /10
Category
Salesforce B2C Commerce Cloud
7.8 /10

What is Salesforce B2C Commerce Cloud?

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce B2C Commerce Cloud won the following awards in the B2C eCommerce category

Filter By

Salesforce B2C Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2C Commerce Cloud.

85 Likeliness to Recommend

2
Since last award

93 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2C Commerce Cloud?

8% Negative
7% Neutral
85% Positive

Pros

  • Reliable
  • Respectful
  • Inspires Innovation
  • Helps Innovate

Feature Ratings

Average 78

Integrated Search

82

Order Management

81

Content Management

80

Reporting and Analytics

79

Payment Processing

79

Catalog Management

78

Predictive Recommendations

78

Content Localization

77

Retargeting Capabilities

75

Order Portal

74

Microsite Management

74

Vendor Capability Ratings

Average 75

Ease of IT Administration

92

Ease of Data Integration

90

Product Strategy and Rate of Improvement

89

Quality of Features

89

Ease of Customization

88

Business Value Created

87

Ease of Implementation

87

Availability and Quality of Training

85

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

77

Salesforce B2C Commerce Cloud Reviews

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best B2C tool for online business

Likeliness to Recommend

9 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

It helps me to manage my online store, it's easy to use, economical, and have more features than others similar application.

What is your favorite aspect of this product?

It's available for all scale of your online business

What do you dislike most about this product?

Nothing. I'm really enjoying its features

What recommendations would you give to someone considering this product?

It's best for your online business store, especially when you are doing business to consumer business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yogesh S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Flexible Platform with Great Scalability

Likeliness to Recommend

10 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

Advanced AI-Powered personalization for targeted customer experiences.

What is your favorite aspect of this product?

The scalability and flexibility allows businesses to adapt and grow without limitations

What do you dislike most about this product?

The initial setup can be tough for new users, requiring dedicated training and onboarding.

What recommendations would you give to someone considering this product?

Use Salesforce's extensive support resources and community forums for ongoing assistance and best practices and it is excellent product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Meet D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Flexible and easy to use product

Likeliness to Recommend

10 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

It integrates with Salesforce's customer relationship management (CRM) tools, offering a good solutions for businesses to manage their online sales channels compared to other similar products.

What is your favorite aspect of this product?

From product catalog management to powerful marketing tools and analytics, it provides businesses with the tools they need to create personalized experiences for their customers that is one of my favorite aspect

What do you dislike most about this product?

configuring the platform to align with particular business needs requires more time and resources that is where improvement can be done.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Salesforce B2C Commerce Cloud Comparisons