What is RingCentral Events (formerly Hopin Events)?
RingCentral Events (formerly Hopin Events) is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
73 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral Events (formerly Hopin Events)?
Pros
- Respectful
- Saves Time
- Helps Innovate
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Attendee Engagement
Social Media Channel Integration Outbound
Branding and Visual Customization
Presentation/ Webinar Capabilities
Vendor e-Commerce
Networking Facilitation
Whitelabeling
Registration Process/Integration
Gamification
Metric and Reporting
Customer Support
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Vendor Support
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
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RingCentral Events (formerly Hopin Events) Reviews
Eugene L.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Sep 2023
Great product, but inflexible pricing.
Likeliness to Recommend
What differentiates RingCentral Events (formerly Hopin Events) from other similar products?
We haven't really used other programs, but we initially partnered with Hopin when they started up, so we had a good deal. The product is nice to use and has good customizable features.
What is your favorite aspect of this product?
The stream layouts were my favourite aspect, where we could control what popped up on the main screen from behind the scenes. Allowed for easy implementation of videos, and allowed us to present our presenters better.
What do you dislike most about this product?
There were bugs that occured which delayed our programming at times, it was also quite expensive for the value that it brought us.
What recommendations would you give to someone considering this product?
If you have the money to spend, Hopin is a great product to use especially to stream programming. The behind-the-scenes layovers allowed for us to present our content more easily. There were some bugs at times but the Hopin team was helpful in resolving them, although it took some time.
Pros
- Helps Innovate
- Continually Improving Product
- Respectful
- Includes Product Enhancements
Cons
- Less Friendly Negotiation
- Less Generous
- Under Delivered
Crystal S.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2023
Fun, innovative platform
Likeliness to Recommend
What differentiates RingCentral Events (formerly Hopin Events) from other similar products?
It’s more fun, unique, innovative and easy to use
What is your favorite aspect of this product?
Te flexibility and ease to move within application and events in general
What do you dislike most about this product?
It would sometimes glitch
What recommendations would you give to someone considering this product?
While it is easy to use, be sure to check out all of its features before making a decision. It’s quite unique
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Patricia M.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2023
Great, but difficult for speakers
Likeliness to Recommend
What differentiates RingCentral Events (formerly Hopin Events) from other similar products?
It was more interactive and professional looking than any other traditional webinar type of product.
What is your favorite aspect of this product?
The customer support was phenomenal, and after a brief learning curve it's extremely easy to build and launch.
What do you dislike most about this product?
Coordinating executive speakers and ensuring they were able to login at the appropriate time was incredibly challenging. Ideally we would be able to provide all speakers regardless of plan, direct links to the "green rooms" that could log them into the platform and then we could help them transition to the main stage. We had a significant amount of difficulties specifically with this.
What recommendations would you give to someone considering this product?
Make sure that you have at least 2-3 people who can support with this on the day of - it is not something that one person can manage even though I do believe it is incredibly user friendly
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Security Frustrates
