Qualtrics

Qualtrics CoreXM

8.1 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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2 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Trustworthy
Fair
Performance Enhancing
Client Friendly Policies

Feature Ratings

Average 82

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 79

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Customer Intelligence

Score 8.2

View Qualtrics CoreXM in this category (opens in a new tab)

Qualtrics CoreXM Reviews

Divya J.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Free to use, easy implementation

Likeliness to Recommend

7 /10

What differentiates Qualtrics CoreXM from other similar products?

Ability to get customer feedback through an embedded survey within web apps

What is your favorite aspect of this product?

Customization, branding and API integration

What do you dislike most about this product?

There's no way to transfer admin support once an existing admin quits the company

What recommendations would you give to someone considering this product?

Sort your admin settings right when you implement this application. I highly recommend using a generic email address rather than an individual email ID, considering the inability to transfer admin rights d permissions if that person quits

Pros

Helps Innovate
Unique Features
Reliable
Performance Enhancing

Harry M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Fantastic Brand Intelligence Features

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Whats shine with the tool is the brand intelligence features. The tool helps you to understand how your business is perceived. You are also able to know where your week points so that you can address them. With the tool you are able to achieve a high customer retention rate.

What is your favorite aspect of this product?

Best thing with the tool is the survey features. You are able to generate different templates to allow you conduct survey from different niche. The tool integrates well with all statistical and visualization tools for secondary data manipulation.

What do you dislike most about this product?

I feel that the tool would be more great if it had a standard data analytic tool. You need a third party.

What recommendations would you give to someone considering this product?

To change the way you conduct your business survey, consider the tool. Its worth the investment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paul k.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

A great product.

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics corexm is the best analytic tool. It's intuitive drag and drop interface is what stands out from the rest.

What is your favorite aspect of this product?

Qualtrics corexm has amazing features and capabilities like feedback collection and concept testing which helps to generate sales insights and optimize product prices through analysis of customer experiences in real time. The platform empowers organizations to run market researches projects and generate high quality insights faster.

What do you dislike most about this product?

Qualtrics corexm is easy to use and i can't think of any dislikes.

What recommendations would you give to someone considering this product?

Qualtrics corexm is a nice product that enables you to complete research projects inhouse without the reliance of slow out sourced vendors. I would highly recommend it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Divya J.

Free to use, easy implementation

Likeliness to Recommend

Pros

Harry M.

Fantastic Brand Intelligence Features

Likeliness to Recommend

Pros

Paul k.

A great product.

Likeliness to Recommend

Pros

Most Popular Qualtrics CoreXM Comparisons

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SurveySparrow

1
Since last award

Feature Ratings

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization