Qualtrics

Qualtrics CoreXM

8.0 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

83 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Trustworthy
Fair
Performance Enhancing
Reliable

Feature Ratings

Average 81

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 78

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Also Featured in...

Customer Intelligence

Score 8.0

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Qualtrics CoreXM Reviews

Tomonori S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Not intuitive, but still powerful survey software

Likeliness to Recommend

5 /10

What differentiates Qualtrics CoreXM from other similar products?

You can design any kind of survey project on it. It has no limitations like its competitors

What is your favorite aspect of this product?

Not much to be honest. It's not very intuitive

What do you dislike most about this product?

It's not very intuitive. Even adding a question is a struggle because their interface is so unnecessarily complicated and buttons are not where you would expect. It takes a lot of time to get used to it again after not using it for a while.

What recommendations would you give to someone considering this product?

If you do not need a super powerful survey tool, there are a lot of better (and probably cheaper) alternatives like SurveyMonkey.

Pros

Reliable
Trustworthy
Respectful
Fair

Cons

Less Performance Enhancing
Less Productive
Less Efficient Service

Arya K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Very user-friendly product!

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

It's very user-friendly however it offers more detailed insights in comparison to other survey software.

What is your favorite aspect of this product?

It's easy to use as well to train others to use.

What do you dislike most about this product?

Lack of creative options available

What recommendations would you give to someone considering this product?

That you can get detailed insights and data in a simple and easy-to-use way.

Pros

Respectful
Enables Productivity
Trustworthy
Efficient Service

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Ryan G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Qualtrics is great for designing surveys.

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

It allowed us to build survey flow differently.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Ability to share easily among peers

What recommendations would you give to someone considering this product?

It's easy to use and has numerous templates

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

83 Likeliness to Recommend

1 Since last award

97 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Tomonori S.

Not intuitive, but still powerful survey software

Likeliness to Recommend

Pros

Cons

Arya K.

Very user-friendly product!

Likeliness to Recommend

Pros

Cons

Ryan G.

Qualtrics is great for designing surveys.

Likeliness to Recommend

Pros

Most Popular Qualtrics CoreXM Comparisons

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Feature Ratings

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation