Qualtrics

Qualtrics CoreXM

8.1 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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2 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Trustworthy
Fair
Performance Enhancing
Client Friendly Policies

Feature Ratings

Average 82

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 79

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Customer Intelligence

Score 8.3

View Qualtrics CoreXM in this category (opens in a new tab)

Qualtrics CoreXM Reviews

Billy L.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Feature packed, well supported, but pricey.

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics has done a good job of bringing most survey features, functions, styles, etc under one platform. From mobile surveys, sms delivery, website pop-ups to conjoint survey and results simulators, they really do have it all. With so many powerful tools, they provided a very quick responding and personable support resources capabilities whether through email, chat, phone call or video conference. Because they are able to stay in business all these years, they constantly update and improve on the platform in both usability and features. Unfortunately, the cost is much more than the nearest competitor.

What is your favorite aspect of this product?

The do listen to their customers and make improvements to the software. The support staff is not afraid of showing you work arounds to functionality that may not currently exist.

What do you dislike most about this product?

Cost. Sometimes we do ask ourselves if we really needed to buy the Ferrari of survey tools. But for those instances where a special survey method or combination of features only available in Qualtrics is absolutely needed, you're glad you have the right tools on hand. Happens more than you think if you are doing a lot of research.

What recommendations would you give to someone considering this product?

Learn as much info as you can from other Qualtrics clients about pricing. It's not something that has fixed cost levels. Licenses/contracts are very custom and negotiation is key to getting you the best deal possible.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Cons

Less Generous
Charges for Enhancements

Mitchell T.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Effective Tool for Gathering Consumer Feedback

Likeliness to Recommend

7 /10

What differentiates Qualtrics CoreXM from other similar products?

I would need more experience with it and its competitors in order to give a solid answer to this question.

What is your favorite aspect of this product?

The learning curve is rather gentle for a first time survey-builder.

What do you dislike most about this product?

There are competitors out there that help you build more aestethically pleasing & immersive experiences for digital surveys .

What recommendations would you give to someone considering this product?

Consider the cost/benefits of the product alongside other options like SurveyMonkey and Typeform, etc.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Reliable

Cons

Less Caring
Wastes Time

Saanjh B.

Role: Consultant
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Very User Friendly

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

It is very easy to use.

What is your favorite aspect of this product?

The learning curve is not too steep so you can easily learn how to use it.

What do you dislike most about this product?

Some functions can be difficult to find.

What recommendations would you give to someone considering this product?

Use the support documents and guides created.

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Respectful

Cons

Charges for Enhancements

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Billy L.

Feature packed, well supported, but pricey.

Likeliness to Recommend

Pros

Cons

Mitchell T.

Effective Tool for Gathering Consumer Feedback

Likeliness to Recommend

Pros

Cons

Saanjh B.

Very User Friendly

Likeliness to Recommend

Pros

Cons

Most Popular Qualtrics CoreXM Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Typeform

SurveySparrow

1
Since last award

Feature Ratings

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization