Qualtrics

Qualtrics CoreXM

8.1 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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2 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Trustworthy
Fair
Performance Enhancing
Client Friendly Policies

Feature Ratings

Average 82

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 79

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Customer Intelligence

Score 8.3

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Qualtrics CoreXM Reviews

Ellen F.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Qualtrics is a rock star!!

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

They listen to their users and make changes. They get the CX space and the importance of know the what, why, and how relating to the customer voice.

What is your favorite aspect of this product?

All of it. It's hard to pick one favorite aspect. Perhaps the ease of use and the amazing customer service.

What do you dislike most about this product?

There isn't anything that I don't like.

What recommendations would you give to someone considering this product?

Move forward with requesting a demo and get ready to be amazed!

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Luke F.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Best in class - Experience Management

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

It has many different built in use cases - Employee, Customer Success, Product etc. You can do a lot of things the business wants to do in a very simple manner

What is your favorite aspect of this product?

It's data aggregation and presentation is by far what sets it apart

What do you dislike most about this product?

It can be a bit hard to implement

What recommendations would you give to someone considering this product?

Hire a headcount, entry to mid level to run the platform, it will pay for itself having this recource

Pros

Reliable
Performance Enhancing
Unique Features
Respectful

Cons

Less Efficient Service
Charges for Enhancements
Under Delivered

Krish M.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great product, integrations can be improved

Likeliness to Recommend

6 /10

What differentiates Qualtrics CoreXM from other similar products?

Unable to embed these in email campaigns. Not very compatible with other mobile-related devices like tablets or other android devices. Poor integrations with other internal products and export/import features.

What is your favorite aspect of this product?

Great insights, data visualizations. great broadcasting channels and creating unique links.

What do you dislike most about this product?

There is very little room for customizations. UI / UX is kinda poor and not very modern. Templates and samples can be better based on categories and easily modifiable.

What recommendations would you give to someone considering this product?

Try out the sample version first and see if your use cases match it. Also, look at scale of your use case to check how worthy is this.

Pros

Performance Enhancing
Trustworthy
Appreciates Incumbent Status
Security Protects

Cons

Less Effective Service
Inhibits Innovation
Slower Product Innovation

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Ellen F.

Qualtrics is a rock star!!

Likeliness to Recommend

Pros

Luke F.

Best in class - Experience Management

Likeliness to Recommend

Pros

Cons

Krish M.

Great product, integrations can be improved

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Customizable Branding

Multi-Channel Distribution

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization