What is ProProfs Chat?
Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceProProfs Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
86 Likeliness to Recommend
87 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ProProfs Chat?
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Leads Generation
Knowledgebase
Translation
Voice or Text Input
Wayfinding
Integration With CRM
Scheduled Availability
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Business Value Created
Ease of IT Administration
Quality of Features
ProProfs Chat Reviews
christopher m.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Credible Way for Automatic Communications
Likeliness to Recommend
What differentiates ProProfs Chat from other similar products?
ProProfs Chat makes the lead support a progressive factor, improving the business state in terms of information issuance. More so,, ProProfs Chat has the artificial conversation analysis which is a credible way of learning about customers.
What is your favorite aspect of this product?
ProProfs Chat is there to amend the communication barriers, which ensure credible and instant communication is maintained. Further, ProProfs Chat has directed the specialized questions to the necessary people which is a proper way of enhancing professionalism.
What do you dislike most about this product?
ProProfs Chat has governed all the chat options, where there is outstanding way of improvising how often people relate and discuss with the business players.
What recommendations would you give to someone considering this product?
ProProfs Chat is the suitable chat option,with bots that are authentic and informed; hence solving the requirements that comes from the customer. The elaborate demands from ProProfs Chat in regards to deployment are attainable.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
User friendly live chat
Likeliness to Recommend
Pros
- Helps Innovate
- Caring
- Fair
- Altruistic
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2021
Keeps Visitors Informed About Upcoming Sales
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing