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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.0 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 83

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

82

Quote Contract and Proposal

81

Telephony and Call Center Management

81

Marketing Management

79

Mobile

77

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Customization

82

Vendor Support

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Billy M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Inspires Innovation

Fredrick E.

  • Role: C-Level
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2026

The best pipeline tool we have used

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive is simpler than most CRMs because it stays focused on one thing: moving deals through a clear pipeline. It is quick to set up, easy for the whole team to use, and you can add extras only when you need them, rather than paying for a huge all in one system.

What is your favorite aspect of this product?

My favourite aspect is the pipeline itself. It is visual and easy to manage, so you can see every deal at a glance, move opportunities through stages quickly, and always know what the next action should be.

What do you dislike most about this product?

A few of the more advanced features sit behind higher plans or paid add ons, so the cost can climb once you want things like more detailed reporting, extra automation, or additional tools beyond the core pipeline.

What recommendations would you give to someone considering this product?

Keep it simple to start. Set up your pipeline stages to match how you actually sell, get everyone logging the next step on each deal, and only add extra features once you know you need them.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Inumidun B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Customizable & Reliable

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive differentiates itself with its sales pipeline–focused design that’s incredibly visual, intuitive, and easy to use. It’s built specifically for sales teams, making it simple to manage deals, track activities, and stay organized without unnecessary complexity.

What is your favorite aspect of this product?

My favorite aspect of Pipedrive is its drag-and-drop sales pipeline, which makes it easy to track deal progress, update stages quickly, and maintain a clear visual overview of the entire sales process.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

I recommend taking advantage of its automation and activity reminders to stay on top of follow-ups and tasks. It’s especially useful for sales reps who manage multiple deals and need a simple way to stay organized and focused.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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