Pipedrive Customer Reviews 2026 | Customer Relationship Management

Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Pipedrive

Composite Score

8.9 /10

CX Score

9.2 /10

318 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

2 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Friendly Negotiation
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Telephony and Call Center Management

Marketing Management

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 9.0

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.8

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Billy M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Unique Features
Inspires Innovation

Sean S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

Careful mapping is essential during integration.

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

The platform is visual deal flow and has a transparent API structure when compared to relatively much heavier legacy CRM systems. Its relational design enables it to track database maintenance contracts and renewal cycles with a substantial degree of granularity without overloading the administrative current software.

What is your favorite aspect of this product?

I personally like the clean user experience and the ability to operate various pipelines serving various service tiers at the same time. The automation triggers on the following activities are fantastic and prevent any important database support request from being overlooked. The system is very fast and responsive even with thousands of deal records at a time.

What do you dislike most about this product?

Very large deployments of the product may be delayed by the absence of native reporting capabilities for complex hierarchical account structures. It is a perfect transactional record of a personalized team but may not substitute for a dedicated business intelligence package of thorough statistical modeling.

What recommendations would you give to someone considering this product?

The application of this simplified system has helped save a lot of time in the department by automating the heavy lifting of lead management. There is no longer the problem of fragmented records of our customers, and this has resulted in a far more coherent and technically consistent account management strategy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Pipedrive Ratings

87 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Likeliness to Recommend

Pros

Billy M.

Likeliness to Recommend

Pros

Sean S.

Careful mapping is essential during integration.

Likeliness to Recommend

Pros

Most Popular Pipedrive Comparisons

HubSpot Sales Hub

Zoho CRM

monday.com

SugarCRM

Sage CRM

Salesforce Sales Cloud Professional

1
Since last award

Feature Ratings

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Telephony and Call Center Management

Marketing Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement