Paylocity Customer Reviews 2025 | Talent Management

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Paylocity

Composite Score

8.4 /10

CX Score

8.7 /10

61 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Talent Management category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

8
Since last award

96 Plan to Renew

6
Since last award

79 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Client Friendly Policies
Efficient Service
Acts with Integrity

Feature Ratings

Average 77

Onboarding Offboarding

Rewards Recognition

Collaboration

Learning and Development

Talent Acquisition

Employee Engagement

Compensation Management

Career Pathing

Succession Planning

Performance Management

Wellness

Vendor Capability Ratings

Average 78

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 8.5

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Payroll

Score 8.5

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Benefits Administration

Score 8.4

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Human Capital Management - Midmarket

Score 8.2

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Paylocity Reviews

Rene S.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Great user and administrator experience

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

The Knowledge Base is extensive and a great resource. he client services team is accessible and responsive.

What is your favorite aspect of this product?

The Data Insights provide a quick snapshot without having to pull reports.

What do you dislike most about this product?

The new self-service portal "Home" page. I much preferred the prior portal, both as an employee and as an administrator.

What recommendations would you give to someone considering this product?

Highly recommend. Add as many or as few modules as you need knowing that you can add additional modules as business needs change.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Beth C.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Paylocity gets the job done

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

Their support model has been evolving over time and I know feel much better about the support I receive. I have heard more complaints about other software.

What is your favorite aspect of this product?

For a one-stop-shop, it covers many areas pretty well.

What do you dislike most about this product?

The amount of time it takes for a bug to be resolved. We can be told an issue may take months and months to be fixed.

What recommendations would you give to someone considering this product?

Make sure you understand all your critical "must haves" and if you are migrating data from another system, work hard on this part. We were unfortunately left with incomplete data due to the person in charge of the migration (on our side) not consulting with others (me) and ensuring nothing was missing and the data was coming over correctly.

Pros

Continually Improving Product
Caring
Respectful
Acts with Integrity

Samantha B.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Exceptional Payroll & Recruitment Tools

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Paylocity offers a seamless payroll experience that’s both reliable and easy to manage, paired with a robust recruitment module that simplifies candidate tracking and onboarding. What truly sets it apart is the dedicated service department and knowledgeable account managers who make implementation smooth and ongoing support exceptional.

What is your favorite aspect of this product?

The payroll module is incredibly user-friendly and accurate, saving us time and reducing errors. The recruitment features—from job postings to applicant tracking—are comprehensive and intuitive. Plus, the support team and account managers are responsive, proactive, and genuinely invested in our success.

What do you dislike most about this product?

While most features are strong, reporting could be more flexible and customizable. Some analytics require manual workarounds, which can be time-consuming for strategic HR planning.

What recommendations would you give to someone considering this product?

If payroll accuracy and recruitment efficiency are top priorities, Paylocity is a fantastic choice. Be sure to engage with their service team early—they’re incredibly helpful during setup and beyond. Also, take full advantage of the training resources and customize workflows to match your organization’s needs.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Paylocity Ratings

89 Likeliness to Recommend

8 Since last award

96 Plan to Renew

6 Since last award

79 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Compensation Management Software provides ability to track and measure employee compensation

Career Pathing Ability to map and communicate standard employee career paths.

Succession Planning Software contains employee succession planning functionality.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Wellness Ability to track and manage employee wellness programs and their usage

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Payroll

Benefits Administration

Human Capital Management - Midmarket

Paylocity Reviews

Rene S.

Great user and administrator experience

Likeliness to Recommend

Pros

Beth C.

Paylocity gets the job done

Likeliness to Recommend

Pros

Samantha B.

Exceptional Payroll & Recruitment Tools

Likeliness to Recommend

Pros

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Feature Ratings

Onboarding Offboarding

Rewards Recognition

Collaboration

Learning and Development

Talent Acquisition

Employee Engagement

Compensation Management

Career Pathing

Succession Planning

Performance Management

Wellness

Vendor Capability Ratings

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Usability and Intuitiveness

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

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Ease of Customization