Paycom Logo Award Winner Product Badge
Paycom Logo Award Winner Product Badge
Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

84

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

81

Vendor Capability Ratings

Average 83

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

79

Paycom Reviews

Gerard M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great software for doing payroll

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

It is much more extensive than any other program, covering all the needs of the human resources department and saving money.

What is your favorite aspect of this product?

Paycom is an excellent software since it offers many benefits that we usually require in the area of human resources, such as; Drafting of hiring, dismissal and retirement, payroll, entry and exit record of employees, among others. Where they will have access to their files and will be able to edit information from personal data to payroll, from any place and device.

What do you dislike most about this product?

Paycom has given me all the options I need in the human resources department, it has been amazing, I have no complaints

What recommendations would you give to someone considering this product?

We have zero inconvenience, since we have completely eradicated the use of physical paper, and writing by hand, avoiding fatigue, accumulation of paper, saving time and space, leaving everything digitized. Using paycom has been great for our company.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Melissa F.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Paycom gave high prices and false promises

Likeliness to Recommend

5 /10

What differentiates Paycom from other similar products?

They are a single sign on service.

What is your favorite aspect of this product?

Single sign on

What do you dislike most about this product?

Increasing costs and poor service.

What recommendations would you give to someone considering this product?

Look at isolved instead of Paycom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Client Friendly Policies
  • Unique Features

Cons

  • Less Effective Service
  • Wastes Time
  • Vendor's Interest First

Ibukunoluwa A.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to Use

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

I can’t really say

What is your favorite aspect of this product?

Easy sorting and payment

What do you dislike most about this product?

No feature I can mention

What recommendations would you give to someone considering this product?

Good recommendations

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

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