Paycom Logo
Paycom Logo
Paycom

Paycom

Composite Score
8.4 /10
CX Score
8.5 /10

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

4% Negative
4% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Direct Deposit

88

Time and Attendance

87

Compensation Management

87

Benefits Calculation

85

HR Systems Interface

85

Tax Form Preparation

85

Taxation Deduction

84

Vacation and Leave Management

84

Payroll Administration

82

Retirement Plan Tracking

80

Third Party System Integration

79

Vendor Capability Ratings

Average 81

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Business Value Created

82

Quality of Features

82

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

Paycom Reviews

Charles J.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Great employee management application.

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Highly scalable and easy to manage. Great for reporting. Time and attendance management.

What is your favorite aspect of this product?

Employee data security and management. Performance management and follow up. Great user Interface.

What do you dislike most about this product?

Mobile application is not user friendly. Integration with POS is not easy.

What recommendations would you give to someone considering this product?

Paycom is a must have for employee management and follow up

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Stefan H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

It is straightforward to use and maintain.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

We converted to Paycom a long time ago although I regret we didn't do it sooner. Making personnel changes is saving me a tonne of time while assisting me in making the process easier and easier. Employees must now update their addresses, authorize tax withholding, check their timesheets, and approve their paychecks.

What is your favorite aspect of this product?

The Paycom system is simple to use for managers, employees, and administrators alike (for our entire staff). Payroll processing is quick, and we can easily make import files for journal vouchers to submit to MIP, our accounting system. We always receive a prompt response to any questions or problems we may have through their wonderful and responsive support service.

What do you dislike most about this product?

There aren't many problems that can be resolved compared to competitors. There is a small learning curve at first because the system is sturdy and thorough. After roughly 30 minutes of system exploration, though, this disappears. Apart from that, this is a good, trustworthy product.

What recommendations would you give to someone considering this product?

Try it and see how Awesome Paycom is! They were in charge of implementation from the beginning and were skilled at what they did. They came to the location and joined us for our first live paycheck. For our second live payroll, they then picked up the phone. We have onsite meetings four times a year to talk about the product. The system is constantly operational and stable.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Emily F.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

It drastically lowers our payroll expenses

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paper employee files are no longer used at all. We have streamlined all of our HR processes, and all of our files are on Paycom. The time they have saved our HR department is enormous. Additionally, it lowers our costs by lessening paperwork and moving the company toward automated tasks.

What is your favorite aspect of this product?

I've never encountered an issue that Paycom couldn't solve. Paycom contains the whole employee life cycle, and I have access to employee files from anywhere. Hiring and payroll processes are now considerably more streamlined thanks to the inclusion of time and attendance and talent acquisition as components. The staff also have a user-friendly app that gives them access to all of their data.

What do you dislike most about this product?

Our interactions with their support staff aren't always consistent. When calling in help tickets, some people are more knowledgeable than others, and occasionally we hear "Oh can't do that," but when we ask the same question again, we hear "Yes you can do that this is how."

What recommendations would you give to someone considering this product?

In terms of staff management, we advise Paycom. It is utilized for payroll, benefits, record keeping, timekeeping, payroll, and the onboarding of new employees. By keeping track of the number of employees and their hours worked, it improves the quality of our work. Reports are generated, and we are informed when they are ready for analysis.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Respectful

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