Paycom Logo
Paycom Logo
Paycom

Paycom

Composite Score
8.4 /10
CX Score
8.5 /10

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

4% Negative
4% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Direct Deposit

88

Time and Attendance

87

Compensation Management

87

Benefits Calculation

85

HR Systems Interface

85

Tax Form Preparation

85

Taxation Deduction

84

Vacation and Leave Management

84

Payroll Administration

82

Retirement Plan Tracking

80

Third Party System Integration

79

Vendor Capability Ratings

Average 81

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Business Value Created

82

Quality of Features

82

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

Paycom Reviews

Andrey T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

User-friendly payroll administration

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Compared to other HRIS systems, this one is by far the most user-friendly I've ever encountered. Everything a payroll or HR manager may need to complete their job is included. Fields, reports, and granular data exploration are all modifiable. With Paycom, I need to make one payment. Using Paycom to conduct payroll is a breeze.

What is your favorite aspect of this product?

I love Paycom has its own Time & Attendance platform. It gives workers a convenient online hub for handling administrative tasks related to their own payroll and benefits. The Paycom system is simple to use on the administrator side, client side, & employee side. Furthermore, they will put me in touch with an expert who is already acquainted with my income statement to ensure the most efficient resolution.

What do you dislike most about this product?

The implementation process was lengthy, but this is expected when migrating from one HR management system to another and transferring many employee records. Regarding tax preparation, income, and deductions, there was specific terminology that I struggled to grasp. Initially, my brain was swimming, but they were very helpful in demonstrating how everything translated.

What recommendations would you give to someone considering this product?

We transitioned to Paycom from another company since their software is much more straightforward. My company's payroll and human resources processes are streamlined, thanks to Paycom. Paycom manages my company's payroll, benefits, performance, and application tracking, and they do a fantastic job more straightforwardly. Must try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Angie B.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Paycom! Recommended HR tool.

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Paycom has unrivaled client service: they supply a well-balanced team to each shopper who is obtainable constantly to answer questions, provide training, and assist with setup and implementation. Returning from a platform wherever a customer service ticket might take days to receive a reply, it’s invaluable to be ready to call Paycom at any time and have somebody ready to assist.

What is your favorite aspect of this product?

The convenience of the software package for the hr manager/PR manager builds the transition easy and manageable. The software is simple for the worker to log in download paystubs, get W2’ and transfer expenses. I actually like however it breaks down my paystub. There’s a bit pie graph that shows you where your cash is going. That has helped me make selections concerning how much quantity I would like to contribute to my FSA and retirement.

What do you dislike most about this product?

The only very little wrinkle is that the system wants some additional care once handling workers and contractors simultaneously. This can be a minimal complaint and solely needs a unique level of hand-holding with managers and system users.

What recommendations would you give to someone considering this product?

As an employee, it is beyond simple to submit time off, navigate and realize my pay stubs, or very do anything that I’m wanting to do. I extremely suggest Paycom as an extremely employee-friendly option.

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Acts with Integrity

Denise W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

First-Class Payroll Service

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

My experience with Paycom thus far with a new company has been quite positive. Having worked with self-managed systems before, I can see the obvious benefits of collaborating with Paycom. I enjoy my job better now that I have the freedom to make my own decisions and implement them whenever I see fit. Paycheck reviews are a fantastic addition, allowing me to verify that my compensation and deductions are as they should be. As a manager, I've found the app to be quite useful, and it has greatly facilitated the speed with which I can oversee my team's operations.

What is your favorite aspect of this product?

Paycom has been an excellent business associate. They've been flexible and quick to respond to our requests. They haven't strayed from their commitment to the customer. If you're searching for a simple, all-in-one option, I'd suggest giving Paycom a try. The ease of usage is Paycom's strongest suit. Each worker has instantaneous access to their own data, which they may also edit as needed.

What do you dislike most about this product?

Many temporary workers find the initial setup to be too much to handle. When I close the app, I am frequently locked out. Seeking further information about making use of Paycom University.

What recommendations would you give to someone considering this product?

In general, I've had a positive time dealing with Paycom. Email notifications when I need to take action are helpful, as is the ability to authorize time off with a single click rather than entering my credentials every time. By delegating authority to the users, HR departments are free to focus on other tasks while Paycom is able to excel in its area of competence.

Pros

  • Continually Improving Product
  • Effective Service
  • Performance Enhancing
  • Enables Productivity

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