Paycom Customer Reviews 2024

Paycom

8.8 /10

80 Reviews Write a Review

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What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative

3% Neutral

94% Positive

Pros

Friendly Negotiation
Transparent
Helps Innovate
Generous Negotitation

Feature Ratings

Average 85

Compensation Management

Time and Attendance

HR Systems Interface

Direct Deposit

Benefits Calculation

Tax Form Preparation

Taxation Deduction

Vacation and Leave Tracking

Accounting Systems Interface

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

Score 7.8

View Paycom in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.6

View Paycom in this category (opens in a new tab)

Paycom Reviews

Stephanie B.

Role: Industry Specific Role
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Wonderful, user friendly product.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom offers a scheduling feature, and also is compatible with our existing feature to allow a smooth integration.

What is your favorite aspect of this product?

Wonderful, user friendly product. Easy to self teach, we have a lot of younger employees so this a great system for them to learn on.

What do you dislike most about this product?

I have not had a lot of experience with their customer service, and nothing else of the product is disagreeable.

What recommendations would you give to someone considering this product?

None that I can think of.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Calvin G.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom is different because with just one log in employees enter and manage their own HR and payroll data.

What is your favorite aspect of this product?

My favorite aspect about Paycom is that information flows well and that all the people working there are amicable and ready to help.

What do you dislike most about this product?

There is nothing to dislike about Paycom as it is just amazing.

What recommendations would you give to someone considering this product?

My recommendations would be that Paycom allows information flow seamlessly across its cutting-edge software hence simplifying life for you and your workforce.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Rozeta S.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

It's a user-friendly system., accurate & efficient

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom's user interface is modern, intuitive and user-friendly. IT's very easy to use and offers the accessibility of the system accross devices.

What is your favorite aspect of this product?

Handles complex payroll calculations and a range of options for customization. I can easily manage employee records, tax compliance and generate various payroll reports.

What do you dislike most about this product?

Some systems are not compatible with Paycom's integration options.

What recommendations would you give to someone considering this product?

If you are considering an HCM platform for your business, Paycom is worth considering.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Paycom

What is Paycom?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Paycom Ratings

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

HR Systems Interface Ability to interface with the organization’s HR system.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Midmarket

Paycom Reviews

Stephanie B.

Wonderful, user friendly product.

Likeliness to Recommend

Pros

Calvin G.

Fantastic product

Likeliness to Recommend

Pros

Rozeta S.

It's a user-friendly system., accurate & efficient

Likeliness to Recommend

Pros

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Feature Ratings

Compensation Management

Time and Attendance

HR Systems Interface

Direct Deposit

Benefits Calculation

Tax Form Preparation

Taxation Deduction

Vacation and Leave Tracking

Accounting Systems Interface

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization