Paycom Customer Reviews 2025 | Payroll

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Paycom

Composite Score

8.2 /10

CX Score

8.4 /10

92 Reviews Write a Review

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What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact

2022

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

8 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative

4% Neutral

93% Positive

Pros

Friendly Negotiation
Transparent
Security Protects
Helps Innovate

Feature Ratings

Average 85

Compensation Management

Time and Attendance

Direct Deposit

HR Systems Interface

Tax Form Preparation

Benefits Calculation

Accounting Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 7.1

View Paycom in this category (opens in a new tab)

Paycom Screenshots

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Richard B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Features are great.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Great tool for reporting with pre-build reports. Payroll processing is made easier. Employee self-update of information.

What is your favorite aspect of this product?

Great for employee management and talent acquisition Great UI and Ux. Easy to update and install new features..

What do you dislike most about this product?

Hectic when uploading documents and file sharing. Conversion of hours to days.

What recommendations would you give to someone considering this product?

You need paycom for easy employee management and resources.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

peace A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Features are great.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Great UI and Ux. Easy to use and customize. Individual goal setting and performance tracking.

What is your favorite aspect of this product?

Publishing to social medial function is supported. Notification sending and receiving is a great feature. User onboarding is highly enabled and easy

What do you dislike most about this product?

Customer service is not quite good. Installation and setting up is hectic.

What recommendations would you give to someone considering this product?

This is the best application and tool for performance and employee management and hence its required for great workflow.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Mboyo G.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great Product!!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

It is easy to pay online payments

What is your favorite aspect of this product?

It is easy to integrate with other applications. Therefore, it becomes easy to manage transactions and employee payments and state taxes.

What do you dislike most about this product?

costly for small enterprises sometimes the software lags

What recommendations would you give to someone considering this product?

A great product especially in payroll management, tax calculations and reporting. I highly recommend this product.

Pros

Helps Innovate
Efficient Service
Caring
Respectful

Paycom

What is Paycom?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

Paycom Ratings

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Benefits Calculation Ability to calculate benefits

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Paycom Screenshots

Introducing IWant

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

How an Auto Dealership Revs Up Time-Off Requests With GONE®

Unnecessary Action Hero — Episode 6: Professional Help

Paycom x Prairie Knights Casino: Winning Big by Switching Back

Paycom x Graeter’s: Serving Excellence for An Ice Cream Icon

Paycom x LAFC: Building a Legacy With Winning Tech

Paycom x Waukegan Park District: Making HR and Payroll a Walk in the Park

Paycom Reviews

Richard B.

Features are great.

Likeliness to Recommend

Pros

peace A.

Features are great.

Likeliness to Recommend

Pros

Mboyo G.

Great Product!!

Likeliness to Recommend

Pros

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Feature Ratings

Compensation Management

Time and Attendance

Direct Deposit

HR Systems Interface

Tax Form Preparation

Benefits Calculation

Accounting Systems Interface

Taxation Deduction

Vacation and Leave Tracking

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization