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Paycom Logo Award Winner Product Badge
Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

84

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

81

Vendor Capability Ratings

Average 83

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

79

Paycom Reviews

Amie W.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent software.

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Our employees can easily handle their personal tax, check their salary, access evaluations, and other things with Paycom. Our enrollment period procedure is very efficient, quick, and easy to utilize. We are making greater use of the tools Paycom offers, such exit questionnaires, to automate and do monitoring for this purpose. The best customer service is also provided.

What is your favorite aspect of this product?

Its platform is completely integrated from a single source and does not rely on additional outside vendor resources, and both the smartphone app and user interface are very simple to use. I'm happy with the reporting tools there. Many benefit procedures were unavailable before we switched to Paycom. Now that we can manage every aspect of it within the system, we can be sure that we are also in compliance.

What do you dislike most about this product?

The chosen representative appears to change frequently. Although it takes some time to get used to each of them, we have been pleased with their support. Additionally, it appears that costs are rising due to new capabilities we don't usually require.

What recommendations would you give to someone considering this product?

The transparency of HRIS duties is improved, communications is streamlined, and compliance automation is better controlled thanks to single-database solutions. As their technology, according to what I understand, is internally developed naturally rather than through organization mergers, Paycom has helped to improve on these aspects. This program has helped our staff members.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cindy R.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Robust Infrastructure with Top-Notch Support

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

To put it simply, Paycom is a breeze to use. There's no need for any instruction. In addition, it merges other HR processes, including timekeeping, absence management, benefits enrollment, payroll, performance evaluations, and training checklists, into a single interface. Since it offers up-to-date data whenever needed, using Paycom is identical to doing it without it.

What is your favorite aspect of this product?

The best part about Paycom is the responsiveness of its customer support team. What I enjoy most is that requests for time off can be submitted and accepted with the convenience of a mouse click. The Paycom HR suite is an integrated system for managing employees that encourages creative thinking inside HR departments. The payroll system is user-friendly, and importing files for journal vouchers into the accounting software are simple to prepare.

What do you dislike most about this product?

There is not much that I hate about this product. The support staff isn't always consistent with the help they provide. There is a lack of preparation to offer solutions to my issues and information on my concerns. They are usually quite good. However, updates sometimes need extra administrative tasks like re-creating procedures or similar things.

What recommendations would you give to someone considering this product?

Paycom is used for all human resources needs, including payroll, time and attendance tracking, and performance reviews. I can track workers' time and attendance with the help of Paycom. Paycom frees our managers from time-consuming administrative tasks to better serve the organization. When looking for a comprehensive Human Resources, Payroll, and Employee Management solution, Paycom is what I would suggest.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Andrey T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

User-friendly payroll administration

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Compared to other HRIS systems, this one is by far the most user-friendly I've ever encountered. Everything a payroll or HR manager may need to complete their job is included. Fields, reports, and granular data exploration are all modifiable. With Paycom, I need to make one payment. Using Paycom to conduct payroll is a breeze.

What is your favorite aspect of this product?

I love Paycom has its own Time & Attendance platform. It gives workers a convenient online hub for handling administrative tasks related to their own payroll and benefits. The Paycom system is simple to use on the administrator side, client side, & employee side. Furthermore, they will put me in touch with an expert who is already acquainted with my income statement to ensure the most efficient resolution.

What do you dislike most about this product?

The implementation process was lengthy, but this is expected when migrating from one HR management system to another and transferring many employee records. Regarding tax preparation, income, and deductions, there was specific terminology that I struggled to grasp. Initially, my brain was swimming, but they were very helpful in demonstrating how everything translated.

What recommendations would you give to someone considering this product?

We transitioned to Paycom from another company since their software is much more straightforward. My company's payroll and human resources processes are streamlined, thanks to Paycom. Paycom manages my company's payroll, benefits, performance, and application tracking, and they do a fantastic job more straightforwardly. Must try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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