Oracle

Oracle CRM

Only Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ).

7.3

Overall Satisfaction

Overall
Satisfaction

93%

Plan to Renew

Plan to
Renew

+35

Emotional Footprint

Emotional
Footprint

3/6 in Customer Relationship Management

Response
Distribution
58Reviews
Category Features
  • Lead Management
  • |
  • Account and Contact Management
  • |
  • Analytics and Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony and Call Center Management
  • |
  • Activity and Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract, and Proposal

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $999 Explore Scorecard

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10/10

Jack Rack

Industry Specific Role

Oracle CRM On Demand

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Account and Contact Management
  • 4
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 4
  • Collaboration
  • 4
  • Customer Service Management
  • 4
  • Lead Management
  • 4
  • Marketing Management
  • 4
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 4
  • Sales Management
  • 4
  • Telephony and Call Center Management
Recommends
9/10

Richa Tyagi

Information Technology

Easy to use and lot of good features

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 2
  • Customer Service Management
  • 3
  • Lead Management
  • -
  • Marketing Management
  • -
  • Mobile
  • -
  • Quote, Contract, and Proposal
  • -
  • Sales Management
  • -
  • Telephony and Call Center Management
Does Not Recommend
6/10

ravi farman

Information Technology

great product but quite pricey

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 4
  • Customer Service Management
  • 4
  • Lead Management
  • 4
  • Marketing Management
  • 3
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • 4
  • Telephony and Call Center Management