Oracle

Oracle CRM

Only Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ).

7.2

Overall Satisfaction

Overall
Satisfaction

92%

Plan to Renew

Plan to
Renew

+27

Emotional Footprint

Emotional
Footprint

3/6 in Customer Relationship Management

Response
Distribution
56Reviews
Category Features
  • Lead Management
  • |
  • Account & Contact Management
  • |
  • Analytics/Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony & Call Center Management
  • |
  • Activity & Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract & Proposal

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report Explore Scorecard

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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Product Reviews

  • -
  • 0
  • 1
  • 2
  • 3
Recommends
9/10

Michelle Hidalgo

Operations

Oracle CRM is very easy to use and powerful

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 2
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 2
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Account & Contact Management
  • 2
  • Activity & Workflow Management
  • 2
  • Analytics/Reporting
  • 2
  • Collaboration
  • 2
  • Customer Service Management
  • 2
  • Lead Management
  • 2
  • Marketing Management
  • 2
  • Mobile
  • 2
  • Quote, Contract & Proposal
  • 2
  • Sales Management
  • 2
  • Telephony & Call Center Management
Neutral
8/10

Werner Dietrich

Finance

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 1
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 2
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account & Contact Management
  • 3
  • Activity & Workflow Management
  • 3
  • Analytics/Reporting
  • 1
  • Collaboration
  • 3
  • Customer Service Management
  • 3
  • Lead Management
  • 3
  • Marketing Management
  • 2
  • Mobile
  • 3
  • Quote, Contract & Proposal
  • 3
  • Sales Management
  • 2
  • Telephony & Call Center Management
Recommends
10/10

Chris Metzer

Information Technology

IT Manager

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • -
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account & Contact Management
  • 3
  • Activity & Workflow Management
  • 3
  • Analytics/Reporting
  • 3
  • Collaboration
  • 3
  • Customer Service Management
  • 3
  • Lead Management
  • 3
  • Marketing Management
  • 3
  • Mobile
  • 3
  • Quote, Contract & Proposal
  • 3
  • Sales Management
  • 3
  • Telephony & Call Center Management