Oracle

Oracle E-Business Suite

7.9 /10

What is Oracle E-Business Suite?

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

Company Details

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Oracle E-Business Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle E-Business Suite.

80 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle E-Business Suite?

2% Negative

1% Neutral

97% Positive

Pros

Client's Interest First
Helps Innovate
Continually Improving Product
Reliable

Feature Ratings

Average 82

Collaboration

Customer Service Management

Analytics and Reporting

Sales Management

Marketing Management

Lead Management

Mobile

Account and Contact Management

Quote Contract and Proposal

Telephony and Call Center Management

Activity and Workflow Management

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration

Also Featured in...

Discrete Manufacturing ERP

Score 8.2

View Oracle E-Business Suite in this category (opens in a new tab)

Accounting - Enterprise

Score 7.7

View Oracle E-Business Suite in this category (opens in a new tab)

Enterprise Resource Planning - Enterprise

Score 7.3

View Oracle E-Business Suite in this category (opens in a new tab)

Oracle E-Business Suite Reviews

Preeti S.

Role: Finance
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use, work on price, promising

Likeliness to Recommend

10 /10

What differentiates Oracle E-Business Suite from other similar products?

It’s adaptability

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Technically inclined

What recommendations would you give to someone considering this product?

User friendly

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Good features. Need skilled people to manage.

Likeliness to Recommend

9 /10

Pros

Effective Service
Fair
Helps Innovate
Continually Improving Product

Ghanshyam K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Oracle E-Business Suite from other similar products?

It’s complete solution no other crm having that much functionality

What is your favorite aspect of this product?

Flexible and user friendly

What do you dislike most about this product?

New version is not coming

What recommendations would you give to someone considering this product?

Oracle should expand this and add some more new versions after

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oracle E-Business Suite

What is Oracle E-Business Suite?

Company Details

Need Assistance?

Oracle E-Business Suite Ratings

80 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Oracle E-Business Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Discrete Manufacturing ERP

Accounting - Enterprise

Enterprise Resource Planning - Enterprise

Oracle E-Business Suite Reviews

Preeti S.

Easy to use, work on price, promising

Likeliness to Recommend

Pros

Good features. Need skilled people to manage.

Likeliness to Recommend

Pros

Ghanshyam K.

Fantastic product

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Customer Service Management

Analytics and Reporting

Sales Management

Marketing Management

Lead Management

Mobile

Account and Contact Management

Quote Contract and Proposal

Telephony and Call Center Management

Activity and Workflow Management

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Data Integration