What is Oracle Field Service?
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.
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Get AssistanceOracle Field Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
75 Likeliness to Recommend
100 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Field Service?
Pros
- Helps Innovate
- Inspires Innovation
- Client's Interest First
- Generous Negotitation
Cons
- Vendor Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Application Integration
Field Service Knowledge Management
Field Service Workflow Management
Mobile App
Service Scheduling
Online Booking
Dashboards, Analytics and Reporting
Field Sales Enablement
GPS Tracking
Dispatch Management
Quotes and Estimates
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Oracle Field Service Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Great product. Can get expensive.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing