Oracle Field Service Logo
Oracle Field Service Logo
Oracle

Oracle Field Service

6.6 / 10
Category
Oracle Field Service
6.6 / 10

What is Oracle Field Service?

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

Company Details


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Oracle Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.

75 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Field Service?

0% Negative
17% Neutral
83% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Client's Interest First
  • Generous Negotitation

Cons

  • Vendor Friendly Policies

Feature Ratings

Average 72

Application Integration

78

Field Service Knowledge Management

76

Field Service Workflow Management

76

Mobile App

74

Service Scheduling

73

Online Booking

73

Dashboards, Analytics and Reporting

69

Field Sales Enablement

69

GPS Tracking

67

Dispatch Management

65

Quotes and Estimates

64

Vendor Capability Ratings

Average 74

Ease of Data Integration

100

Ease of Implementation

100

Quality of Features

100

Breadth of Features

83

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

70

Ease of IT Administration

70

Business Value Created

67

Product Strategy and Rate of Improvement

60

Vendor Support

53

Oracle Field Service Reviews

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Trusted Field Service Cloud Solution!

Likeliness to Recommend

7 / 10

Pros

  • Fair
  • Security Protects
  • Reliable
  • Enables Productivity

Garrett D.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great features, makes project coordination easier

Likeliness to Recommend

7 / 10

What differentiates Oracle Field Service from other similar products?

Unique features such as the active punch list tasks

What is your favorite aspect of this product?

Features are detailed and well thought out

What do you dislike most about this product?

Can be tedious at times

What recommendations would you give to someone considering this product?

It's a thorough product, with great features

Pros

  • Reliable
  • Unique Features
  • Performance Enhancing
  • Efficient Service

Cons

  • Wastes Time

Stephen C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Great visibility across a global manufacturing org

Likeliness to Recommend

8 / 10

What differentiates Oracle Field Service from other similar products?

The Oracle Field services is a global system - it can be used in China, Europe, Australia, LATAM and USA and end users can equally work out how to use it. In that Oracle FS is excellent. If you want one unified product that you can save costs on with standard ways of working, processes, procedures and reporting then go for this.

What is your favorite aspect of this product?

The business results - we have great data on what our global operations work on and are scheduled to do. We also have saved by having one tool, one set of processes and training program. Oracle also has great training, much of it free, that supports smaller businesses and users, which is great. Field Services also supports most languages.

What do you dislike most about this product?

It is not the most robust product at times as users complained of laggy interfaces where they would type and nothing shows for some time. We tried upgrading the WAN but found it was the ERP system and Field Service itself that has global issues. Not great but does not happen that often.

What recommendations would you give to someone considering this product?

It is intuitive over time, there are a lot of support tools out there, so implementing it is very easy. You want end users to adopt Field Service so make sure that any tool that you look for is intuitive and easy to support, adopt and implement.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful