What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
94 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Security Protects
- Reliable
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Oracle CX Sales Reviews
Magdala C.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2022
Easy to use, definitely would recommend.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
It’s great! The ease of use is brilliant and the customer experience is pleasant. There are tons of choices to create your own special workstations. Oracle CX-Sales differentiates from similar services through their unique setup. The Oracle cloud platform was easy to learn and I was able to teach it to others on my same team.
What is your favorite aspect of this product?
The oracle cloud platform.
What do you dislike most about this product?
That all companies don’t use it.
What recommendations would you give to someone considering this product?
Please consider it, you definitely won’t regret it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Santanu D.
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Dec 2022
I like its user interface and dashboard.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Categories such as evaluation and contracting, integration and deployment, and service and support.
What is your favorite aspect of this product?
User Interface, Ability to integrate applications.
What do you dislike most about this product?
A little bit complex to use.
What recommendations would you give to someone considering this product?
If anyone thinking to use it I will recommend to must try it. It has a lot of great features, they have fine customer support.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
- Role: Human Resources
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Dec 2022
Great product !!
Likeliness to Recommend
Pros
- Friendly Negotiation
- Continually Improving Product
- Reliable
- Enables Productivity