OpenText Corporation

OpenText Extended ECM

8.0 /10

What is OpenText Extended ECM?

OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.

Company Details

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OpenText Extended ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Extended ECM.

84 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Extended ECM?

4% Negative

7% Neutral

89% Positive

Pros

Acts with Integrity
Reliable
Trustworthy
Unique Features

Feature Ratings

Average 83

Access Permissions Management

Search

ECM Document Management

Workflow Process Automation

Mobile

Collaboration

File Approvals Esignatures

Capture Channels

Ediscovery Audit Trail

File Conversion

Metadata Management

Vendor Capability Ratings

Average 78

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support

OpenText Extended ECM Reviews

Srinivasan J.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic features

Likeliness to Recommend

10 /10

What differentiates OpenText Extended ECM from other similar products?

Workflow and automation is better that other products.

What is your favorite aspect of this product?

This product is ease for customer. Bulk processing, automation and easy visual for developers

What do you dislike most about this product?

Exstream tool features need to be increased for document management.

What recommendations would you give to someone considering this product?

HTML output processing need to improved like quadient mainly interactive features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies
Less Generous

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2023

Likeliness to Recommend

5 /10

Cons

Vendor Friendly Policies
Less Fair
Inhibits Innovation

Muhammad A.

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Amazing product with an amazing customer support

Likeliness to Recommend

9 /10

What differentiates OpenText Extended ECM from other similar products?

It is a fabulous product with cutting-edge technology and features and an excellent customer support.

What is your favorite aspect of this product?

Best and efficient customer support

What do you dislike most about this product?

A bit pricey but the quality compensates it

What recommendations would you give to someone considering this product?

You should definitely go with this software as it is the leading software in its niche.

Pros

Caring
Fair
Acts with Integrity
Includes Product Enhancements

Cons

Vendor Friendly Policies
Less Performance Enhancing
Wastes Time

OpenText Extended ECM

What is OpenText Extended ECM?

Company Details

Need Assistance?

OpenText Extended ECM Ratings

84 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love OpenText Extended ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OpenText Extended ECM Reviews

Srinivasan J.

Fantastic features

Likeliness to Recommend

Pros

Cons

Likeliness to Recommend

Cons

Muhammad A.

Amazing product with an amazing customer support

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Access Permissions Management

Search

ECM Document Management

Workflow Process Automation

Mobile

Collaboration

File Approvals Esignatures

Capture Channels

Ediscovery Audit Trail

File Conversion

Metadata Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support