What is Omnisend?
Omnisend is the all-in-one e-commerce marketing automation platform that helps you sell more by converting your visitors and retaining your customers. Reach your customers with personalized messages using our powerful automation workflows and boost your sales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
87 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Omnisend?
Pros
- Security Protects
- Reliable
- Friendly Negotiation
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Auto-Responders
Email Delivery
Campaign Management
Contact Database
Text Messaging
Segmentation
SPAM Compliance
Basic Reporting and Analytics
Sales Intelligence & Conversion Rates
A/B Testing
Content Authoring
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
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Omnisend Reviews
Elizabeth P.
- Role: C-Level
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2022
Great for product-based online business.
Likeliness to Recommend
What differentiates Omnisend from other similar products?
automation
What is your favorite aspect of this product?
streamlined automated email triggers
What do you dislike most about this product?
I didn't like that there was no customer service phone number.
What recommendations would you give to someone considering this product?
That Omnisend works best for online stores that are products based, not service based.
Pros
- Trustworthy
- Fair
- Continually Improving Product
- Reliable
Krittika M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Good software to start e-mail marketing with!
Likeliness to Recommend
What differentiates Omnisend from other similar products?
Pricing Easy integration with Shopify
What is your favorite aspect of this product?
The live tracking they offer for customers/visitors that visit your website.
What do you dislike most about this product?
The UI/UX us confusing. The newsletter templates are basic and don't allow for a lot of design options.
What recommendations would you give to someone considering this product?
It's a great option if you're starting out with email/texting marketing. But it's not the best when it comes to designing "good-looking" stuff, but more about being efficient and getting the work done.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Rosie F.
- Role: C-Level
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Jan 2022
Not for beginners
Likeliness to Recommend
What differentiates Omnisend from other similar products?
I didn't see much difference and wished that it did.
What is your favorite aspect of this product?
I love the automation and being able to see analytics within your email campaigns.
What do you dislike most about this product?
it is not easy to use, not for a beginner, and not a lot of templates for unique emails. Also I did not like the price.
What recommendations would you give to someone considering this product?
I don't think I would recommend, but if they were thinking about it I would tell them to make sure features meet their needs before purchasing.
Pros
- Trustworthy
- Respectful
- Fair
- Security Protects
Cons
- Charges for Enhancements
- Slower Product Innovation
- Commodity Features