What is Omnisend?
Omnisend is the all-in-one e-commerce marketing automation platform that helps you sell more by converting your visitors and retaining your customers. Reach your customers with personalized messages using our powerful automation workflows and boost your sales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
87 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Omnisend?
Pros
- Security Protects
- Reliable
- Friendly Negotiation
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Auto-Responders
Email Delivery
Campaign Management
Text Messaging
Contact Database
Segmentation
SPAM Compliance
Basic Reporting and Analytics
Sales Intelligence & Conversion Rates
A/B Testing
Content Authoring
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
Ease of Implementation
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Omnisend Reviews
Douglas C.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Good Campaign Marketing Automation Flow
Likeliness to Recommend
What differentiates Omnisend from other similar products?
It's easy to set up, has a sleek user interface, and is easy for anyone to use. It won't take long for a naturally talented rookie to master it. Another advantage is the excellent customer service. Both the product and the support are excellent. Maria helped me quickly and accurately.
What is your favorite aspect of this product?
I find the ability to send push notifications, SMS and emails attractive. When I needed help setting up a new automation, I was able to rely on Maria and other pleasant customer service representatives. By automating email workflows, Omnisend solves the problem of saving time when sending emails.
What do you dislike most about this product?
Inadequate targeting possibilities; I prefer services that have more flexibility to tailor ads to specific users based on their actions within the platform. Ability to make additional changes using my WordPress dashboard. Such as the ability to customize fields in response to particular actions, etc.
What recommendations would you give to someone considering this product?
Marketing campaigns and automation workflows. It helps us promote our company easily, which is great. Prospective buyers get a free gift and product details in my welcome email series. My customers then make purchases through my website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Courtney S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
One of the best email marketing tool
Likeliness to Recommend
What differentiates Omnisend from other similar products?
In addition to having better and faster customer service, I found that Omnisend offers slightly more leeway when designing email campaigns. Customer Service Agustin and his colleagues were incredibly helpful in quickly resolving a small issue I had. Fast and pleasant service. Making sure their consumers had the best and easiest experience possible seemed to be their top priority.
What is your favorite aspect of this product?
Their responsiveness to our requests for adjustments is excellent. Several reporting tools have been developed that we requested. To reach everyone on our list with our weekly newsletter and promotional emails, we use Omnisend in conjunction with another email service provider. Our previous ESP was incredibly expensive and we were incurring significant overages shipping our entire list, so we switched to Omnisend.
What do you dislike most about this product?
So far, I haven't discovered anything that I don't really enjoy with Omnisend. At some point, there may be a small problem, but I have no doubt that they would be more than willing to help with a major one if asked.
What recommendations would you give to someone considering this product?
With Omnisend, we can easily create beautiful email campaigns that inform customers about sales, new products, and other promotions. With Omnisend, I can create automated emails, forms, and more that contribute to the success of my business and generate income.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2023
Key to conquer e-mails
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service