NinjaOne Customer Reviews 2024

NinjaOne

8.2 /10

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Company Details

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NinjaOne Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne.

91 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne?

0% Negative

7% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Management Console

Automation

Deployment

Assessment

Third Party Application Patching

Approval Process

Validation

Testing

Scheduling

Notifications

Reporting

Vendor Capability Ratings

Average 84

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 8.2

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Remote Support

Score 8.1

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NinjaOne Reviews

Adam K.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Not just for MSPs. A great RMM!

Likeliness to Recommend

10 /10

What differentiates NinjaOne from other similar products?

Price/Performance/Features/Deployment

What is your favorite aspect of this product?

Remote Access and Intune Deployment

What do you dislike most about this product?

So much to learn!

What recommendations would you give to someone considering this product?

Put it high on your list.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adam B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

It's good!

Likeliness to Recommend

9 /10

What differentiates NinjaOne from other similar products?

Haven't used any others

What is your favorite aspect of this product?

TeamViewer

What do you dislike most about this product?

Scheduling tasks and updating programs

What recommendations would you give to someone considering this product?

Learn as much before deployment

Pros

Performance Enhancing
Enables Productivity
Unique Features
Saves Time

Jonathan W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use stable RMM Solution

Likeliness to Recommend

8 /10

What differentiates NinjaOne from other similar products?

The ease of deploying end user accounts to remotely connect to company systems is a key differentiator for me.

What is your favorite aspect of this product?

The ease of swapping between different companies and clients.

What do you dislike most about this product?

I wish there were more filter options in the search areas.

What recommendations would you give to someone considering this product?

I would recommend that you consider ninja as a serious RMM competitor. The automation features are very useful, and can really save time.

Pros

Trustworthy
Effective Service
Respectful
Client Friendly Policies

NinjaOne

What is NinjaOne?

Company Details

Need Assistance?

NinjaOne Ratings

91 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love NinjaOne?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Management Console A single console that allows the management of the entire patch management process​.

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems​.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Third Party Application Patching Patching of third party applications in addition to systems.

Approval Process Ability to provide approval for the release and deployment of patches​.

Validation Validation (manual or automated) of patch installation success.

Testing Logging of test results, in preparation for approval.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Notifications Alerts on the availability of patches.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

NinjaOne Reviews

Adam K.

Not just for MSPs. A great RMM!

Likeliness to Recommend

Pros

Adam B.

It's good!

Likeliness to Recommend

Pros

Jonathan W.

Easy to use stable RMM Solution

Likeliness to Recommend

Pros

Feature Ratings

Management Console

Automation

Deployment

Assessment

Third Party Application Patching

Approval Process

Validation

Testing

Scheduling

Notifications

Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization