What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNew Relic Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on New Relic.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Transaction Request Performance
Error Reporting
Application Request Tracing
Application Metric Reporting
Cloud/On-Prem/Hybrid Deployment
Application Discovery
Code Performance Monitoring
Server Monitoring
Enterprise Cloud Platform Support
Non-Commodity Operating Systems
Application Logging
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Khushal B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
New-Relic-Product-Review
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic APM service is very good in terms of application monitoring and bug finding. it also helps with the development state on graphs.
What is your favorite aspect of this product?
APM service is my favorite in new relic because it provides you full details of application data and where is connected like databases, cache, etc.
What do you dislike most about this product?
I'm facing issues while pushing logs in the new relic. and its logs view is also not good.
What recommendations would you give to someone considering this product?
Use New Relic for your application to improve performance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Syed Muhammad Z.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jun 2022
Features Disappoint
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic is an organization that has developed from ground level and have achieved a lot in a short time. It is providing customizable solution to the market in the field of application performance testing
What is your favorite aspect of this product?
My favourite aspect is that New Relic provides insight of the application performance as a user. It adds a bot to the device which constantly monitors and captures KPI's and then supports it with the analytics.
What do you dislike most about this product?
I woldn't say i dislike but i would recommend them to work more on the Revenue Assurance and Fraud Detection side and survey what clients actually need .
What recommendations would you give to someone considering this product?
I would recommend the New Relic team to improve their overall UI and focus on application performance testing along with the data rate consumption of a particular application to verify charging on the network end.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Inspires Innovation
Peter S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
A robust tool to monitor entire stack.
Likeliness to Recommend
What differentiates New Relic from other similar products?
It detects anomalies, discover root causes and prioritize performance across distributed environment. With APM, you can deploy, monitor, and scale service with confidence. Offers query based analytics to help us mend anomalies. It Strives to find root causes faster and correlate infrastructure health with perfomance and customer impact on one platform.
What is your favorite aspect of this product?
The instant observability to monitor whole stack of the ecosystems. Integration with the leading cloud providers. You can easily ingest and search any volume of data either on cloud or on premises.
What do you dislike most about this product?
No amazement. Offers cross platform observability experience to solve arising problems. You can see and manage all our errors from a single source. We get complete app visibility from backend APIs to front end devices.
What recommendations would you give to someone considering this product?
New relic makes hosting and securing your telemetry data easy. Creates effective dashbords to bring together data from anywhere in the platform. Has a Simple and transparent pricing.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
