NCR Corporation

NCR VOYIX POS - Counterpoint

6.8 /10

What is NCR VOYIX POS - Counterpoint?

Run your business. Connect with customers. Sell anywhere. NCR VOYIX POS - Counterpoint is the specialty retail management system that integrates the front and back offices seamlessly, enabling you to grow your business. Our comprehensive and flexible solution will manage your business's details so you can focus on what truly matters: your customers.

Company Details

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Awards & Recognition

NCR VOYIX POS - Counterpoint won the following awards in the Retail POS category

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4 Top Rated Capabilities

0 Top Rated Features

2023

NCR VOYIX POS - Counterpoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX POS - Counterpoint.

78 Likeliness to Recommend

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX POS - Counterpoint?

4% Negative

9% Neutral

87% Positive

Pros

Respectful
Effective Service
Caring
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 80

Sales Transactions

Cash Register Point of Purchase Devices

Employee Management

Customer Account Management

PCI and EMV Compatible

Analytics and Reporting

Online Integrations Web Store

Pricing Promotions

Loyalty Program

Inventory Control

Employee Mobile

Vendor Capability Ratings

Average 74

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

NCR VOYIX POS - Counterpoint Reviews

Tatiana B.

Role: Vendor Management
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Nice features and easy to use. Makes my work easy

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Efficiency and fast solutions

What is your favorite aspect of this product?

Easy to use, intuitive

What do you dislike most about this product?

Fragility of the equipment

What recommendations would you give to someone considering this product?

Join all trainings

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Ruth H.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Great product that delivers!

Likeliness to Recommend

8 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Helpful customer service

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Cross-referencing data at times was confusing

What recommendations would you give to someone considering this product?

Talk to a customer rep and ask all of you Qs, they are great!

Pros

Performance Enhancing
Enables Productivity
Unique Features
Caring

Steven S.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use. Too many glitches.

Likeliness to Recommend

6 /10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Too many random glitches throughout a typical day of business.

What is your favorite aspect of this product?

Relatively easy to learn. Cashiers can be trained quickly.

What do you dislike most about this product?

Technical glitches that require exiting and restarting POS to clear issue before next customer can be rung up.

What recommendations would you give to someone considering this product?

Shop around. Small updates can be costly. Tech isn’t always available during business hours.

Pros

Fair
Acts with Integrity
Generous Negotitation
Transparent

Cons

Charges for Enhancements
Inhibits Innovation
Less Performance Enhancing

NCR VOYIX POS - Counterpoint

What is NCR VOYIX POS - Counterpoint?

Company Details

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Awards & Recognition

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

NCR VOYIX POS - Counterpoint Ratings

78 Likeliness to Recommend

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love NCR VOYIX POS - Counterpoint?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NCR VOYIX POS - Counterpoint Reviews

Tatiana B.

Nice features and easy to use. Makes my work easy

Likeliness to Recommend

Pros

Ruth H.

Great product that delivers!

Likeliness to Recommend

Pros

Steven S.

Easy to use. Too many glitches.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Employee Management

Customer Account Management

PCI and EMV Compatible

Analytics and Reporting

Online Integrations Web Store

Pricing Promotions

Loyalty Program

Inventory Control

Employee Mobile

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization